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URGENT: Lollipop has made Touchdown unusable on Nexus 2013

  • 1.  URGENT: Lollipop has made Touchdown unusable on Nexus 2013

    Posted Dec 05, 2014 02:54 PM

    Hi, 

    Urgent help required. I've just upgraded my Nexus 7 2013 to Lollipop. The only app that is not working is Touchdown. Here are my observations:

     

    Notifications on Lollipop work fine. 

    When attempting to access Touchdown I get a blank screen with, confirmation that that the mailbox has synced and that then the app closes. 

    If I switch to classic view I can view my unread emails but am unable to reply. 

    Can't access my inbox. 

     

    This app is next to useless now and requires urgent attention. I work for an organsation that has over 100,000 employees and this will easily effect a high % of users. This is a very seriousl problem. Can this be addressed with the highest importance. 

     

    Many Thanks, Charles



  • 2.  RE: URGENT: Lollipop has made Touchdown unusable on Nexus 2013

    Posted Dec 05, 2014 07:14 PM

    Hello,

    Can you please email touchdown-support@symantec.com and we can get a diagnostics log and troubleshoot this for you. Thanks!