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Urgent - Need to decrypt external drive encrypted on other MAC

  • 1.  Urgent - Need to decrypt external drive encrypted on other MAC

    Posted Nov 02, 2013 09:58 AM

    No detail is too trivial as I am a complete newbie.  Thanks for your patience

     

    I had a corporate image mac with OSX 10.8, running whole disk encrryption.  The external drive I used for Time Machine backups was also encrypted.

     

    That Mac was reimaged with 10.9 (Mavericks) and an attempt to insatll WDE bricked it.  I need to recover the backups, but when I connect to that drive, I get the message the disk i snot readable - Initialize/Ignore/Eject.  I can see teh drive in Disk Utility, but cannot mount it.

     

    Installed encrytpion desktop v3.1 on another mac that has OSX10.8, but cannot figure out how to access and decrypt the external drive defined above.

     

    Help, plesae !!



  • 2.  RE: Urgent - Need to decrypt external drive encrypted on other MAC

    Posted Nov 02, 2013 09:59 AM

    sorry for all the typos...



  • 3.  RE: Urgent - Need to decrypt external drive encrypted on other MAC

    Posted Nov 06, 2013 03:51 PM

    http://www.symantec.com/docs/TECH149559 is the Recovery process for OS X.  I would recommend attempting the Target Disk Mode if possible, or simply use the Recovery Disk to attempt to access the system.  There is a link at the bottom of the article directing you to more information on Target Disk Mode as well.  This should help you recover the Mavericks disk.

    The external drive should be accessible on any other Mac that has Symantec Encryption Desktop installed and licensed for wholedisk encryption.  When attached, it should be recognized by SED, and you should be prompted for the passphrase.

    Let me know if that helps, or if these options do not work for you.