Urgent Please - Virus Devinition Crash My Computers
Updated: 03 Jun 2010 | 5 comments
Hello Guys
I have running Endpoint 11.0.5002.333 on my computers. Today before a new Live Update My machines with Windows XP crach and when Start Windows its continue a restart loop again and again.
I have any client reported on my EMC If I remove in savemode Symantec Endpoint on the affected computers, Windows Starts with any error but If I re-install the Symantec client 11.0.5002 the cumputers start with the same issue after restart.
HELP PLEASE How Can I fix this???
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You need to call support.
You need to call support.
There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."
Try installing with out ptp
Try installing with out ptp and ntp and see whether the problem still appears.
and also while removing sep please delete the folders which it creates in documents settings, programfiles, program files/common files.
clear temp files also.
try it once.
Exist any utility to
Exist any utility to uninstall remotely?/?
I dont want to uninstall 1 by 1 I have 250 clients with the issue on difference locations.
I use the following Symantec Products: Veritas Netbackup 7.1 On Windows Server 2003 SP2 Symantec EndPoint 11.0.6200 On Windows Server 2003 SP2
SEP & Crash
In this case you need not uninstall SEP one by one. We need to modify the features of the installed product. We need to configure SEP in such a way that only the AV/AS feature remains. In this scenario you can perform the below mentioned steps on one client machine and if it successful then you can create a new customized package and deploy it to all the clients through the SEPM.
How to add or remove features to existing Symantec Endpoint Protection client installations
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008111808135348
Thanks & Regards Sandip C Sali
Guys Be aware with the
Guys
Be aware with the 11.0.5002 Version of Symantec EndPoint
After install on my computers (Almost 300 clients) I lost 75 clients with a Loop on Windows XP. The computers have a Unexpected Shut Down and enter into a loop (bluescreen and Restart again and again)
The other 225 client lost the comunication with the Endpoint Server. The Endpoint Management Client service never started. When you try to run manually appear a Windows error message. We use the SEPprep utility and re-install the 11.0.4202 Endpoint version on all those clients. WHAT A PAIN...
All this occured when the server load a expecific virus devinition to all clients.
Be AWARE. I prefer stay on the 11.0.4202 version.
I use the following Symantec Products: Veritas Netbackup 7.1 On Windows Server 2003 SP2 Symantec EndPoint 11.0.6200 On Windows Server 2003 SP2
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