Endpoint Protection

Hi,

we are trying Remora USB encryption, it is working fine when Symantec is disabled, but when Symantec enebled the usbgaurd.exe is getting blocked as Bloodhound.Sonar 9. kindly help me to excule this application from scanning in symantec.

Iam using Symantec 12. in my application and device control policy i have enabled the programs from removable drives should not run policy.

i want to full fill this one also.

Any help..

add it under exception and submit it to the Symantec as a false positive.

https://submit.symantec.com/false_positive

is the link to submit the false positive

Hi Pete,

In policy under exceptions, it is showing application to be monitored..not addind as exception..How to do?

Creating exceptions for TruScan Proactive Threat Scans

• 1. Log into the SEPM and click Policies.
  2. Under View Policies click Centralized Exceptions.
  3. Under Tasks click Add a Centralized Exception policy... This will create and open a new Centralized Exceptions Policy.
  4. In the left pane, click Centralized Exceptions.
  5. Click the Add button to open a drop-down menu. Move the cursor over TruScan Proactive Threat Scan Exceptions to open a second drop-down menu.
  6. Select one of the two options: Detected Processes, Process.
     Note: if you are unsure about what type of exception to make please see the chapter entitled "Configuring Centralized Exceptions Policies" in the "Administration Guide for Symantec™ Endpoint Protection and Symantec Network Access Control".
  7. Enter the appropriate information for the detected processes, or process you would like to exclude.
  8. (Optional) Repeat steps 5 through 7 to add any other TruScan Proactive Threat Scan Exceptions you would like to the policy.
  9. (Optional) Follow the appropriate steps under "Creating exceptions for Antivirus and antispyware scans" or "Creating exceptions for Tamper Protection scans" to add those types of exceptions to this policy.
  10. Click OK

you may use this link

http://www.symantec.com/business/support/index?page=content&id=TECH104326

Iam not getting any exceptions, it simply adding another policy..

goto policies---> exceptions---> add an exception policy
under the exceptions tab---> click on add ---> select windows exceptions ---> add Application/file (the ecnryption exception), once done add it to group.

i had tried fine tuning the application setting in syamntec, but for some persons it is working fine when Symantec ON.but for some others it is working when Symantec OFF..kindly suggest me one solution for this.