Check the outstanding alerts.

Note: As a media server, Win2003 SP2 and above are compatible with BE2012.

thanks for ur reponse Amol but those alerts shouldnt impact adding the externl HD right.

Still no fix can some one from symantec help me pls ta.

Hi Ed,

Do 1 of 2 things:

1. Restart the BE services and see if this allows you to either re-add it again or if the service restart doesn't sort this out.

2. Get hold of b2dtest.exe and run it against the USB drive to see if it is compatible as a B2D location.

Thanks!

In addition to the above, check if this USB drive is being shared or not...and also do check if "hold job queue" is un-checked...

Hi Craig,

I have restarted the services and the server few times no luck :(

how can i obtain a b2test.exe ?

VJmare the USB drive is not shared and not jobs are not hold at the moment.

regards

Ed

C:\Program Files\Symantec\Backup Exec>B2DTest_32.exe
'B2DTest_32.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\Program Files\Symantec\Backup Exec>B2DTest_32bit.exe
09/18/12 10:07:20 -------------------------------------------------------------
09/18/12 10:07:20 Symantec Backup Exec B2D Compatibility Test
09/18/12 10:07:20 Build 13.0.4164
09/18/12 10:07:20 Copyright (C) 2010 Symantec Corporation. All rights reserved.
09/18/12 10:07:21
09/18/12 10:07:21 This tool can take up to several hours to complete.  The
09/18/12 10:07:21 amount of time it takes is dependent on the host computer as
09/18/12 10:07:21 well as the underlying appliance technology.  It is
09/18/12 10:07:21 recommend that this tool be run at a time when there will be
09/18/12 10:07:21 minimal impact on business operations.
09/18/12 10:07:21
09/18/12 10:07:21 For the tool to run successfully, the target location of the
09/18/12 10:07:21 test must contain at least 4,339,073,024 bytes of available
09/18/12 10:07:21 space.  Furthermore, any credentials supplied must have
09/18/12 10:07:21 sufficient privileges to create, read, write, and delete
09/18/12 10:07:21 directories and files on the appliance.
09/18/12 10:07:21
09/18/12 10:07:21 Further information about this tool can be found online at
09/18/12 10:07:21 the Symantec product support site:
09/18/12 10:07:21   http://entsupport.symantec.com/umi/v-275-10000

Please enter the parameters for the test.  Press ENTER to
accept default within brackets [].  Prompts marked with *
are required.

Make of the unit being tested [UNKNOWN]
: UNKNOWN
Model of the unit being tested [UNKNOWN]
: UNKNOWN
Firmware revision of the unit being tested [UNKNOWN]
: UKNOWN
Provide a local drive or UNC path to test*
: B:
User name [current logged on user]
:

09/18/12 10:08:09
09/18/12 10:08:09 System Information:
09/18/12 10:08:09       Memory Load          : 53%
09/18/12 10:08:09       Total Physical Memory: 3,325 MB
09/18/12 10:08:09       Free Physical Memory : 1,556 MB
09/18/12 10:08:09       Total Page File      : 7,267 MB
09/18/12 10:08:09       Free Page File       : 5,400 MB
09/18/12 10:08:09       Total Virtual Memory : 2,047 MB
09/18/12 10:08:09       Free Virtual Memory  : 2,023 MB
09/18/12 10:08:09
09/18/12 10:08:09 Test Parameters:
09/18/12 10:08:09       Role    : Backup To Disk
09/18/12 10:08:09       Make    : UNKNOWN
09/18/12 10:08:09       Model   : UNKNOWN
09/18/12 10:08:09       Firmware: UKNOWN
09/18/12 10:08:09       Location: B:\B2DTestDir
09/18/12 10:08:09       Username: Current User (mydomain\administrator)
09/18/12 10:08:09
09/18/12 10:08:09       File Count      : 10,000 files
09/18/12 10:08:09       Buffer size     : 65,536 bytes
09/18/12 10:08:09       Mapped file size: 1,048,576 bytes
09/18/12 10:08:09       IO File Size    : 4,296,015,872 bytes
09/18/12 10:08:09       Required Space  : 4,339,073,024 bytes
09/18/12 10:08:09
09/18/12 10:08:09 Path Validation
09/18/12 10:08:09       ===> PASSED
09/18/12 10:08:09 Create Directory
09/18/12 10:08:09       ===> PASSED
09/18/12 10:08:09 Disk Space
09/18/12 10:08:09       ===> PASSED
09/18/12 10:08:10 Volume Information
09/18/12 10:08:10       ===> PASSED
09/18/12 10:08:10 Query DOS Devices
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Traverse Volume Info
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Memory Mapped Files
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Reparse Points
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Sparse Files
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 B2D Pre-allocation
 

HI Craig

Above is the result looks like everything passed so it should work ?>

regards

Ed

well currently im still running trail version dont no if that will stop me for installing sp1 by the way where do I find the SP version ?

Thanks

Ed

And try to update I get the below error message and no jobs are running at the moment ?