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USB Hard disk issue

Created: 11 Sep 2012 • Updated: 12 Sep 2012 | 12 comments

Hi Guys,

 

I installed backup exec 2012 on windows server 2003 stadard edition 32bit its a phyical sever and i have a 2 TB external hard drive attached to my server, when under storage I add the external HD it adds it but under states configuring for ever not sure whats casuing that can someone please help me thanks

 

 

Comments 12 CommentsJump to latest comment

AmolB's picture

Check the outstanding alerts.

Note: As a media server, Win2003 SP2 and above are compatible with BE2012.

Ed2012's picture

thanks for ur reponse Amol but those alerts shouldnt impact adding the externl HD right.

 

Ed2012's picture

Still no fix can some one from symantec help me pls ta.

 

CraigV's picture

Hi Ed,

 

Do 1 of 2 things:

1. Restart the BE services and see if this allows you to either re-add it again or if the service restart doesn't sort this out.

2. Get hold of b2dtest.exe and run it against the USB drive to see if it is compatible as a B2D location.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

VJware's picture

In addition to the above, check if this USB drive is being shared or not...and also do check if "hold job queue" is un-checked...

Ed2012's picture

Hi Craig,

I have restarted the services and the server few times no luck :(

how can i obtain a b2test.exe ?

 

VJmare the USB drive is not shared and not jobs are not hold at the moment.

 

regards

 

Ed

CraigV's picture

Hi Ed,

 

Here is the download link and some addtional advice:

http://www.symantec.com/business/support/index?page=content&id=TECH69107

http://www.symantec.com/business/support/index?page=content&id=TECH71829

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Ed2012's picture

C:\Program Files\Symantec\Backup Exec>B2DTest_32.exe
'B2DTest_32.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\Program Files\Symantec\Backup Exec>B2DTest_32bit.exe
09/18/12 10:07:20 -------------------------------------------------------------
09/18/12 10:07:20 Symantec Backup Exec B2D Compatibility Test
09/18/12 10:07:20 Build 13.0.4164
09/18/12 10:07:20 Copyright (C) 2010 Symantec Corporation. All rights reserved.
09/18/12 10:07:21
09/18/12 10:07:21 This tool can take up to several hours to complete.  The
09/18/12 10:07:21 amount of time it takes is dependent on the host computer as
09/18/12 10:07:21 well as the underlying appliance technology.  It is
09/18/12 10:07:21 recommend that this tool be run at a time when there will be
09/18/12 10:07:21 minimal impact on business operations.
09/18/12 10:07:21
09/18/12 10:07:21 For the tool to run successfully, the target location of the
09/18/12 10:07:21 test must contain at least 4,339,073,024 bytes of available
09/18/12 10:07:21 space.  Furthermore, any credentials supplied must have
09/18/12 10:07:21 sufficient privileges to create, read, write, and delete
09/18/12 10:07:21 directories and files on the appliance.
09/18/12 10:07:21
09/18/12 10:07:21 Further information about this tool can be found online at
09/18/12 10:07:21 the Symantec product support site:
09/18/12 10:07:21   http://entsupport.symantec.com/umi/v-275-10000

Please enter the parameters for the test.  Press ENTER to
accept default within brackets [].  Prompts marked with *
are required.

Make of the unit being tested [UNKNOWN]
: UNKNOWN
Model of the unit being tested [UNKNOWN]
: UNKNOWN
Firmware revision of the unit being tested [UNKNOWN]
: UKNOWN
Provide a local drive or UNC path to test*
: B:
User name [current logged on user]
:

09/18/12 10:08:09
09/18/12 10:08:09 System Information:
09/18/12 10:08:09       Memory Load          : 53%
09/18/12 10:08:09       Total Physical Memory: 3,325 MB
09/18/12 10:08:09       Free Physical Memory : 1,556 MB
09/18/12 10:08:09       Total Page File      : 7,267 MB
09/18/12 10:08:09       Free Page File       : 5,400 MB
09/18/12 10:08:09       Total Virtual Memory : 2,047 MB
09/18/12 10:08:09       Free Virtual Memory  : 2,023 MB
09/18/12 10:08:09
09/18/12 10:08:09 Test Parameters:
09/18/12 10:08:09       Role    : Backup To Disk
09/18/12 10:08:09       Make    : UNKNOWN
09/18/12 10:08:09       Model   : UNKNOWN
09/18/12 10:08:09       Firmware: UKNOWN
09/18/12 10:08:09       Location: B:\B2DTestDir
09/18/12 10:08:09       Username: Current User (mydomain\administrator)
09/18/12 10:08:09
09/18/12 10:08:09       File Count      : 10,000 files
09/18/12 10:08:09       Buffer size     : 65,536 bytes
09/18/12 10:08:09       Mapped file size: 1,048,576 bytes
09/18/12 10:08:09       IO File Size    : 4,296,015,872 bytes
09/18/12 10:08:09       Required Space  : 4,339,073,024 bytes
09/18/12 10:08:09
09/18/12 10:08:09 Path Validation
09/18/12 10:08:09       ===> PASSED
09/18/12 10:08:09 Create Directory
09/18/12 10:08:09       ===> PASSED
09/18/12 10:08:09 Disk Space
09/18/12 10:08:09       ===> PASSED
09/18/12 10:08:10 Volume Information
09/18/12 10:08:10       ===> PASSED
09/18/12 10:08:10 Query DOS Devices
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Traverse Volume Info
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Memory Mapped Files
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Reparse Points
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 Sparse Files
09/18/12 10:08:14       ===> PASSED
09/18/12 10:08:14 B2D Pre-allocation
 

HI Craig

Above is the result looks like everything passed so it should work ?>

regards

Ed

CraigV's picture

...are you running SP1a for BE 2012? Note that if you aren't, and want to install it, that you can't uninstall it. You need to completely uninstall BE 2012 to do so.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Ed2012's picture

well currently im still running trail version dont no if that will stop me for installing sp1 by the way where do I find the SP version ?

 

Thanks

 

Ed

Ed2012's picture

And try to update I get the below error message and no jobs are running at the moment ?

CraigV's picture

1. Stop all your BE services;

2. Get SP1a from the link below. Be aware that once installed, the only way to uninstall it is to remove BE 2012 itself.

http://www.symantec.com/business/support/index?page=content&id=TECH186717

Thanks! 

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...