We are using sep 12 version,user complaining that some times usb mouse is working some times not.

checked the log in SEPM--monitor--application and device control--it is showing as below

Device Manager Message The device was disabled successfully. [name]:Dell Wireless 375 Bluetooth Module [class]:Bluetooth Devices 

Device Manager Message The device was enabled successfully. [name]:DW375 Bluetooth Module [class]:Other devices

how to resolve this issue

 

You need to add the device id of that usb mouse in exception for use.

Edit

Dev Viewer tool to find it

https://www-secure.symantec.com/connect/downloads/devviewer-tool-helpful-application-and-device-control-find-hardware-device-id-and-guid

How do you have the policy configured? Should this be included or excluded?

As per myknowledge,USB policy only for USB drives i.e.for storage device not for usb mouse.
 

what is mouse detected as ? USB or bluetooth?

check the device id and put under white list.

 

As per your mention logs usb modem is bluetooth connected mouse that is count in usb device.
 

As per your mention logs usb modem is bluetooth connected mouse that is count in usb device.---i did n't get this,please expalin

Device Manager Message The device was disabled successfully. [name]:Dell Wireless 375 Bluetooth Module [class]:Bluetooth Devices 

This log define that the attach device is bluetooth module not a human interface device. So for the access this device you need to exclude the hardware id

How to use Application and Device Control to block all USB devices except those I specifically want to allow

Article:TECH105770

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Created: 2008-01-30

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Updated: 2009-01-11

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Article URL http://www.symantec.com/docs/TECH105770

Try to put "Human Interface Devices" in the Device Control exclusion list.

Have you added the device id to exclude block for the use of that usb mouse?

it is not a wireless mouse,it is usb mouse connected to the usb drive

Use devviewer to get the ID

but it is a wired usb mouse,it should not blocked by sep client

 

where can we check,in the client (SEP client) which log we have to check whether sep is blocking ot not

Control log

Your mention logs clearly show that device id is bluetooth device. You can once add the device id in exclusion and check it work. Device Manager Message The device was disabled successfully. [name]:Dell Wireless 375 Bluetooth Module [class]:Bluetooth Devices Note- all of the usb mouse not come in human interface id so add the device to use it.

Any of the above information help to you?