Endpoint Encryption

We just began updating laptop users from SEE 7.0.0 to 7.0.5. The users are able to login at the SEE prompt, then they are required to choose a hardware profile. After the initial login with SEE, the USB keyboard and mouse are no longer responding. If you open the laptop lid, you are able to choose a hardware profile and start the boot up. This is happening both in and out of the docking station. The USB ports have no power at all. The laptops in question are Dell Latitude D630's, but we do have different Dell models being used in our environment.

Think you might be best contacting Symantec support on this one, they'll have more details on specific hardware. I assume the problem didn't occur on version 7.0.0?

That's what we figured, that we would need to reach out to support. Yes, this did not happen with 7.0.0, which just makes this all the more odd.