Useful information for Symantec System Recovery (SSR) customers
Many Symantec System Recovery (SSR) customers, and potential customers, ask the same questions over and over again on the forums. Nothing wrong with this of course but I thought I would put this information together to help answer at least some of the most common questions that I see on a day-to-day basis.
Product Information Pages:
Windows Server Edition: http://www.symantec.com/system-recovery-server-edi...
Windows Desktop Edition: http://www.symantec.com/system-recovery-desktop-ed...
Linux Edition: http://www.symantec.com/system-recovery-linux-edition
Links to download trialware:
Windows Server/Desktop Edition: https://www4.symantec.com/Vrt/offer?a_id=154587
Linux Edition: https://www4.symantec.com/Vrt/offer?a_id=154588
Support Landing Page: http://www.symantec.com/business/support/index?pag...
Symantec System Recovery 2013 Software Compatibility List (SCL): http://www.symantec.com/docs/TECH201318
Symantec System Recovery 2011 Software Compatibility List (SCL): http://www.symantec.com/docs/TECH157280
Symantec Management Platform (for customers using SSR-MS) Support Matrix: http://www.symantec.com/docs/HOWTO9965
Link to Ideas section of Connect (a place to submit your enhancement requests):
Link to Known Issues (product defects) section of Connect:
How to contact customer care (for non-technical, i.e. licensing queries):
How to contact support:
Logs that support need to troubleshoot problems: http://www.symantec.com/docs/TECH54539
How to download/install the 2013 Management Solution (it's changed with the release of 2013):
2013 User Guide: http://www.symantec.com/docs/DOC6256
2013 Management Solution Admin Guide: http://www.symantec.com/docs/DOC6257
2013 Linux Edition User Guide: http://www.symantec.com/docs/DOC6258
Why are my drives not listed as a drive to backup? This is one possible cause: http://www.symantec.com/docs/TECH143704
If there are other things you would like to see added to this list, just let me know.
I hope this helps to answer some of the questions that people are asking.