Endpoint Protection

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  • 1.  User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 06:30 AM

    Last week we deployed sep 12.1 clients (32bit) to windows 7 clients.

    Right after users log in the users get an UAC prompt asking for credentials to run "smc.exe -stop" .

    Wheter i click on cancel or type in the admin credentials right after that, i get a new UAC prompt asking for credentials to run "smc.exe -start".

    Users dont have admin rights on machines.

    Pleassee help!

     



  • 2.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 06:33 AM

    check this

    Windows User Account Control (UAC) prompts when opening the Endpoint Protection 12.1 client interface.

     

    http://www.symantec.com/business/support/index?page=content&id=TECH169884



  • 3.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 06:34 AM

    You can Disabled UAC.

    Turn User Account Control on or off

    http://windows.microsoft.com/en-in/windows/turn-user-account-control-on-off#1TC=windows-7



  • 4.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 07:36 AM

    @rafeeq

    The UAC prompts before opening the endpoint protection. Users just log dont do anything and it prompts.

    @james007

    I've disabled uac with group policy, this seems to do the job.



  • 5.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 07:41 AM

    UAC.PNGwhat options have you set for the above two values? It decides when to start smc ..



  • 6.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Broadcom Employee
    Posted Mar 05, 2014 07:44 AM

    Hi,

    UAC can be configured to no longer prompt when software requires Administrative privileges to access portions of the operating system; however, Symantec recommends leaving this behavior at the default setting.

    Reference: http://www.symantec.com/docs/TECH169884



  • 7.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 08:06 AM

    @rafeeq,

    exacly the same as in your screenshot



  • 8.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 08:27 AM

    Hmm, disabling UAC will obviously fix the issue

    on one machine, unisntall SEP
     

    install sep using admin rights

    setup.exe  ( right click and run as administrator option)



  • 9.  RE: User Access Control (UAC) prompts for credentials by smc.exe -stop and -start right after users logon

    Posted Mar 05, 2014 09:11 AM

    UAC either needs to be turned off or configured to allow SEP to run.

    http://social.technet.microsoft.com/Forums/windows/en-US/c4e9f2b6-486d-4b0e-93fa-b81d405b4d05/is-it-possible-to-disable-uac-for-a-single-application?forum=w7itproappcompat