User cannot see archive folders in AE
Hi, would somebody point me in a direction
I have a user unable to see in AE, folders that are in their Outlook. Previously I've resolved similar cases as Parent Root Identity related, and resolved accordingly
This particular example is not this scenario (the person bringing it up with me insists it's been checked)
I've zapped the mailbox and resynced - no effect
EV version is 9
I don't have a tactic for next step troubleshooting - can anybody recommend some places to look/steps to try please?