User to close incident

Hi,



For ages this issue has plagued me. How can you get a user to close an incident? I've searched everywhere and no-one (to my surprise) has mention of it anywhere yet I thought it would be something quite common.



I've tried simple tasks that they can click:



When all of these are true:

Status is equal to "resolved"



Edit Incident: WORKITEM(workitem_number)



Set Comment to "User confirmed this incident is resolved".

OR I tried:

Set Status to "Closed".



I've tried SO many variations and I even tried it using URL with parameters and always get the same error.



Is what I'm attempting possible or is it a limitation in the Helpdesk solution?



ERROR

There is no Proposed data to access.



Exception - System.Data.VersionNotFoundException: There is no Proposed data to access.

at Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack)

at ASP.ConsoleMyHDEditItem_ascx.Validate(TemplateAction Action, String ControlID, String CurrentPageID)

at Altiris.AppWeaver.TemplateControl.DoValidateWork(TemplateAction Action, String ControlID, String CurrentPageID)



Thanks in advance for any help. This has been driving me bonkers!



Dean