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User defined scan does not run after the computer is Turned ON

Created: 06 May 2013 • Updated: 06 May 2013 | 8 comments


I am using a Managed client  and a user has defined a weekly schedule scan every saturday @ 11:00 am with missed schedule scan with retry interval as 8 hrs.

The user has turned on the pc after 11:00 am and the scan does not run

Operating Systems:

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.Brian's picture

What version of SEP is this for?

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P_K_'s picture

Hope this helps

Symantec Endpoint Protection (SEP) Scheduled Scans and Missed Event Handling

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

SebastianZ's picture

Have a look at official documentation:

Symantec Endpoint Protection (SEP) Scheduled Scans and Missed Event Handling

Article:TECH175447  |  Created: 2011-11-25  |  Updated: 2011-11-28  |  Article URL

You would need to enabled the vpdebug to check further what's happening exactly.

remo1974's picture

Registry path for user defined custom schedule scan through SEP client , we are using windows 7 64bit

SebastianZ's picture

You should find the scheduled scans under: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec Endpoint Protection\AV\LocalScans

remo1974's picture

We have 2 defined scan from Manager console and one configured from client end.

In the registry it shows only the 2 numbered folder which is for the scan configured from Manager console

Will it have any name or any such things

SebastianZ's picture

Under these numbered keys you should find several values about scan configuration, schedule, etc - name of the scan as well under them.