Endpoint Protection

Hi,

I'm seeing behavior where user-defined scheduled scans are not working. I set them up to work thru the client and then SEP sees the scan, increments the next scan time to the next day (I set them to daily), but the scan itself doesn't run. I've seen behavior in the past where it will show a status bar while runs, but it doesn't show anything. I've checked the logs of SEP and nothing appears to show an error. I have tried reinstalling the client, with no success either.

Any ideas or ideas where to look for the issue?

Thanks!

How many clients is are you seeing this issue on? What is the full product version that you are using? Is the client managed or unmanaged? Is the user logged in when the scan is supposed to run?

did you check scan log?

We're seeing this on a handful of clients. We're using 11.0.7000.975. The client is managed, and the user is logged in (also local administrator) when the scan is configured and suppose to run.

Thanks!

I have checked all the Symantec logs, including Scan and nothing shows up from the user-defined scheduled tasks. The scans that I do start immediately do show up in the scan log.

Thanks!

Hello,

Do you see any error under Application Logs of Event Viewer?

How much RAM does the machine carry?

What OS are you running on the machine?

Awaiting reply.

I see no errors under the Application section of Event Viewer.

This machine has 8GB of ram and it is Windows 7 64-bit Enterprise.

Thanks!

Hello,

Is the UAC disabled on the machine? Could you try disabling the UAC and restart the machine and check again if that resolves the issue?

Is a local administrator creating the user defined scan or is it a user with limited rights?

UAC is disabled on the machine.

The person is a domain user in the local administrator group.

Thanks!

I recommed to call into support and create a new case. Please run Support tool on system and have that ready for us.

Here is the location of the Symantec Endpoint Protection Support Tool: