User with full mailbox has batch of pending archived messages
I have a user whose mailbox is pushing up against her quota repeatedly. She has been able to successfully vault some messages by hand lately, but she has a group of messages from about a month ago that show up as pending still, and have so for days.
- I have verified that I've had several successful backups of the vaultstores since she originally brought this to my attention.
- I have verified that none of the vaultstores are in backup mode.
- I have verified that all my MSMQ "Private Queues" have 0 messages in them.
- I have checked my Vaultstore usage report over the past few days and I don't appear to have any issues with message piling up waiting for archival.
Based on what I read in https://www-secure.symantec.com/connect/forums/items-stuck-pending-state, I changed the "Pending shortcut timeout" for the mailbox policy associated with this user from "Off" to "5", which should still be plenty of time to flush these messages back - unless the timer starts from the time I flip the switch and not the time the message have actually been waiting.
Any other ideas how I unstick these pending messages?