User not getting notification once ticket is assigned
We are on ServiceDesk 7.1 and have an issue with a user who does not gets an email / notification when a ticket is assigned to him. So ideally a ticket is created and then assigned to user's group and ultimately to the user. As per the process he should recieve a notification email stating that a ticket is assigned to him, however, its not happening.
We have not got anyone else talking about it so considering he is the only user who is facing this issue. Have checked around and found most of the posts are referencing to Workflows. However, was wondering if there are any checks or troubleshooting steps we can follow instead of jumping on Workflow as the issue is just with 1 user.
Any pointers / guidance / advise would be great.