User Synchronization between CMDB and Service Desk
Does anyone have a link to the documentation that specifically explains synchronization of users from Asset/CMDB to Service Desk? I am looking for where this is defined in Service Desk and have struck out with both the Service Desk and Asset/CMDB documentation.
I understand that Asset/CMDB has users that actully login to the application and users that are a resource in the application.
When I create a user resource in Asset/CMDB it is somehow getting transferred to Service Desk as a user. We have what I call a one way sync from Active Directory to both Asset/CMDB and Service Desk (import users only, no deletion of users) however the user resource that I created in Asset/CMDB which appeared in Service Desk as a user is not in Active Directory.
Our users come from 6 different sources, with no common unique identifier between the sources and individuals may be duplicated with different relationships in multiple sources. We maintain our users as resources in Asset/CMDB thru custom data classes and workflow processes. After attending education I was under the impression that since we are unable to use the Active Directory functionality we would need to develop a custom process to syncronize Asset/CMDB user resources with Service Desk users. My impression must have been wrong.
Any input on managing users without AD functionality would be appreciated.