User typed wrong recipient address and receives NDRs. Message can't be find in the queue to stop retrying
hope someone can help me out.
A user has typed a wrong recipient address. Now Symantec Message Gateway retries to deliver the message and of course the user receives these NDRs.
I want to stop SMG to retry but I could not find the message in the delivery queue.
The error message in the NDR is:
"#< #5.4.7 smtp; 554 5.4.7 [internal] exceeded max time without delivery> #SMTP#"
and further it says:
"The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk."
I've checked the delivery queue (on both scanners) and as I said the message is not there.
So I am wondering how to stop SMG to stop retrying except to wait until the final retry timeout has been reached.
We are running SMG 10.0.0.6 with two Scanners and one CC.
Thanks in advance