User unable to view Archive Explorer / Search Vaults in Outlook
I have a user who support have reinstalled EV and even Outlook, but still can't get it to work with Vault.
The Archive Explorer or Search buttons just give a white page with no data on it.
In Outlook, archived emails shows as stubs in the inbox works fine. From IE, I am able to open searchvaults without issue. So the problem with with Outlook accessing the EV web sites.
At the end of the log files, found in AppData \ temp, I can see this (may be unrelated, not sure!)
25/09/2013 13:58:41.703[H]: Installed Outlook preview pane registry keys fix for Outlook V14
25/09/2013 13:58:41.704[H]: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005
25/09/2013 13:58:41.704[H]: Set SharedFolderScript = 1
25/09/2013 13:58:41.704[H]: Set PublicFolderScript = 1
25/09/2013 13:58:41.710[H]: [Offline Config] Enabled: false
25/09/2013 13:58:41.798[H]: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006
When we try and access EV pages in Outlook, it says it is trying to access some EV Redirect web page in this TEMP folder as well.
Any idea what could be going wrong?