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Username Change

Created: 10 Aug 2012 • Updated: 03 Oct 2012 | 6 comments
This issue has been solved. See solution.


We had old username that was used when the Altiris Deployment Server 6.9 (Build 453) was created on the network. Now I created the new username: Service_Altiris. This username is not a Managed Service Account but is a simple user account. I have changed the username and password in all Services, that are required for Altiris to work. The username was also changed in Start--> All Programs--> Altiris--> Deployment Solution--> Configuration-->Account.

When I go to PXE Configuration and want to create a new Boot Disk at the "Step 5 of 12: Network Connection" page you have to specify the username and in the list there is only old username but the new one is not displayed and I cannot edit the list form this page.


  1. How to change these usernames to the newly created one?
  2. Are there any other places where I have to change the usernames and passwords?
  3. What else I need to do?


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MKOKA's picture

Hello Atisexg,

I believe you should take a look at the following article which will help you more regards to the places you need to edit the new user name and password.


  1. The ODBC settings may also have to be changed so that the server can access the database.
  2. If you use a PXE server, the PXE account information will have to be updated in each PXE configuration for access to the eXpress share. To make this change, choose the PXE Configuration utility from the Tools pull-down menu in the Deployment Server console. Highlight a PXE configuration and click the Edit button. Then click the "Edit Boot Image..." button to enter the PXE configuration wizard for that configuration. Since the wizard will start you somewhere in the middle (such as "Step 9 of 12") you will need to click on the Edit button at the bottom of the window to start at step #1. Progress through each step until you reach the screen showing the User Name and Password entries. Enter the new password before continuing to the end of the wizard when the configuration will be rebuilt. Be sure to click on the Save button at the main PXE configuration window to have this updated configuration saved to the PXE server(s).  

I hope this will help resolve your issue.

Best Regards,


acsmcs's picture

Hi Mrinal,

Thanks for the reply!

I found that article before and tried it but it only gives the solution if you want to change the passwords not if you want to change the username.

Kind regards


MKOKA's picture

Usually the process should go the same way, are there any errors you come across when attempting ? Or its just the username that does not come up ?



acsmcs's picture

I have not experienced any errors but the username doesn't appear when editing or creating new PXE Boot disk.

If I have changed the username and password in the Services console, will that affect the login when deploying automated installation of the image?

There must be a way how to change the usernames in the PXE Boot Disk counsel.


MKOKA's picture

Hello ,

I do not think that would really hamper the way the Boot Disk Creator would work, as you have already changed the passwords and username for the necessary services and made sure you have followed HOWTO2300, you should be able to deploy the images.



symdon's picture

Hello Atisexg,

When you are creating PXE image using PXE configuration utility at the "Step 5 of 12: Network Connection" page you have to specify the username . This option lets you define the way the client computers connect to the Deployment Share or a file server that stores image files.

You can enter the authorized user name that you set up while creating the Deployment Share directory. If you did not assign a user name and password while creating the Deployment Share or file server, leave this and the password fields blank.

>> Why you are not able to edit the username at "Step 5 of 12: Network Connection" ?

In your case as old username is not exist which was used when the Altiris Deployment Server 6.9 (Build 453) was created on the network. Hence In Boot disk creator, at "Step 5 of 12: Network Connection" you are not able to edit the username list.

Also make sure that new user that you have created must have access to deployment Share directory so that this new user credentials will successfully used to map deployment Share directory to mapped drive.

>> How to change these usernames to the newly created one?

  • Go to C:\Program Files (x86)\Altiris\eXpress\Deployment Server\Bootwiz\
  • Open default.bdc file
  • Go to end of the file and change old user with new user. 

     olduser=1 ................................... this is your old user..... delete this entry

            newuser=1..................................this is your new user...... add this entry in file

  • Save file and launch PXE configuration again to notice the change made in default.bdc
  • You will be noticed that your old user entry is still listed in Boot disk creator username list. However now you are able to edit the list. You can simply add new username and password and then follow the wizard.

* Default.bdc file define input for options used in Boot disk creator. 

Please check out with the above steps and let me knwo it works for you.