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Hello chaps

Just taken over support for a  network and they have Brightmail v 7.7.0
I need to perform some maintenance on the system but the only account that the outgoing person left was for a limited account with no priveleges to make system changes - and, unhelpfully, cannot now get in contact with him.

Is there a way that I can change the default admin password? i have tried the default pword (symantec) and various other combinations but no joy.

Sorry if this is a repost, but I'm a bit stuck at the moment - any help is very much appreciated.

Cheers

Mr_Miyagi

...Wax On, Wax Off....

Check this and see if it helps

http://itknowledgeexchange.techtarget.com/itanswers/password-for-symantec-brightmail/

However I've resolved myself  (or at least a colleague did - he managed to get in touch with the other outgoing person and gor the admin password)

I did call support and raised a case, although their response filled me with somer dread - rebuilding the unit from scratch!!! I 've now successfully logged in and
changed the password to something else, recorded it and created another fallback admin account (just to be safe)
many thanks for your response, though

Cheers

Mr_Miyagi

...Wax On, Wax Off....