Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Username/password reset

Created: 19 Jul 2012 | 16 comments

I am out at a new client.

I just finished rebuilding a badly infected worksattion.

I need to install end point protection, never done this before....

Tried to log into server management tool, and noone knows the username and password.

Is there a rest utility available?

 

Thanks in advance

Don C.

Comments 16 CommentsJump to latest comment

Mohan Babu's picture

We cannot find the password but we can reset it 

For Windows 2003, XP server follow this article

 

Resetting the administrator password to admin

http://www.symantec.com/docs/HOWTO18134

For Windows 2008, SBS 2003, 2008, 2011 server follow this method

 

Run the tool as Administrator
 

  1. Click Start, and then click All Programs
  2. Click Accessories
  3. Right-click Command Prompt and click Run as administrator
  4. When prompted, either click "Yes" or enter your administrator credentials if necessary.
  5. Navigate to the directory of the "resetpass.bat" tool using the cd command. (e.g. cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools)
    1. On a 32-bit system the default location is: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
    2. On a 64-bit system the default location is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
  6. Type in resetpass.bat to run the tool

 

If you are running SEPM 12.1.1101 the resetpass.bat utility will not be available you need to give forget password option on SEPM Login page. It will send the temporary password to the Administrator Email.

 

 

Kindly mark the thread accordingly if it resolved the issue.

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Chetan Savade's picture

Hi Dcarl,

Resetpass.batch file is removed from tools folder since SEP 12.1 RU1 MP1.

If you are using release older than 12.1 RU1 MP1 then you can access resetpass.batch file.

Symantec Endpoint Protection 12.1 RU1 MP1 has a new and safer mechanism to reset passwords. To reset the password, click the "Forgot your password?" link on the Manager logon screen. The old method for removing passwords has been removed

http://www.symantec.com/docs/TECH186978

Note: If the account is locked, you may need to wait up to 60 minutes in order to be able to reset the password.

Workaround will be change the system time ahead by 60 minutes if possible.

Because generally we don't change server machine time.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ajit Jha's picture

Dear D Carl

All the best Answers about resetting the Manager Password. Apply the solutions mentioned above and Close the Thread.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

Mohan Babu's picture

Mark it accordingly

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

honey_jack's picture

Resetting the administrator password to admin

You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.

Note:
 If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.
 

To reset the administrator password

1.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2.Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3.Double-click the resetpass.bat executable file.
The password is reset to admin.

4.Change the password immediately.
 

 

Warning: Do not use the "admin" account when setting up Active Directory Authentication. You must use a new Administrator account to use Active Directory authentication. For more information, see the Symantec Technical Support knowledge base article,

http://www.symantec.com/business/support/index?page=content&id=TECH104726&locale=en_US

 

Thanks & Regard

Honey Jack

 

If your issue has been solved, please use the "Mark as Solution" for the valid thread.

SameerU's picture

Please do the following

  1. Click Start, and then click All Programs
  2. Click Accessories
  3. Right-click Command Prompt and click Run as administrator
  4. When prompted, either click "Yes" or enter your administrator credentials if necessary.
  5. Navigate to the directory of the "resetpass.bat" tool using the cd command. (e.g. cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools)
    1. On a 32-bit system the default location is: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
    2. On a 64-bit system the default location is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
  6. Type in resetpass.bat to run the tool
  7. Wait for 10 minutes and login to SEPM with username and password as admin
  8. It will prompt for new password

Regards

 

 

.Brian's picture

Run rresetpass.bat

Login with admin/admin

Will prompt to pick a new password.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

I think this issue already resolved user Created this fourms on 19 Jul 2012

Thanks In Advance

Ashish Sharma

 

 

Mohan Babu's picture

yup

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Ambesh_444's picture

Hi all,

I have done al thing  but it is not working.....still not able to login on sepm 12.1.

I forgot user name and password of SEPM and after that i run the resetpass.batch but getting error that user name and password or incorrect.....

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Mohan Babu's picture

Restart the SEPM services and DB service

Disable UAC [User account control settings]

Reboot the computer 

 

Run the tool as Administrator
 

  1. Click Start, and then click All Programs
  2. Click Accessories
  3. Right-click Command Prompt and click Run as administrator
  4. When prompted, either click "Yes" or enter your administrator credentials if necessary.
  5. Navigate to the directory of the "resetpass.bat" tool using the cd command. (e.g. cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools)
    1. On a 32-bit system the default location is: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
    2. On a 64-bit system the default location is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
  6. Type in resetpass.bat to run the tool

Hope this helps..

 

If you are running SEPM 12.1.1101 the resetpass.bat utility will not be available you need to give forget password option on SEPM Login page. It will send the temporary password to the Administrator Email.

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Rob Haggarty's picture

Ok...Here is one for you.  Have a SEPM server running version SEPM 12.1.1101.401, meaning no resetpass.bat available.  The admin password has been changed but nobody knows what it is.  The email notification for the Admin account was never setup during initial configuration.  So running the "Forgot Password" does nothing. How do you recover or reset the admin account password?  Is there a version of resetpass.bat that will work with a SEPM running version SEPM 12.1.1101.401?

.Brian's picture

Yes, but I believe only support can assist with this

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

subhashsa222's picture

Dear All,

If i am changing windows server Login password then there will be any impact on SEPM console or Embedded database.

Kindly confirm so that i will change my server login password.

Current Setup is:
1. One sepm server with load balancer and the backend is SQL server 2005 for both SEPM.

2. Another on is replication partner which having embedded database.

i want to change windows login password for replication partner.

Regards
Subhash Savarkar

honey_jack's picture

If you have use the same account for any of configuration then you can also modified the password setting there otherwise no impact.

Thanks & Regard

Honey Jack

 

If your issue has been solved, please use the "Mark as Solution" for the valid thread.

Steve Audus's picture

Hi, 3rdParty-Provider

 could you repost the resetpass.bat.zip file please, the link is dead.

Thank you

Steve