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Users can't see their Data in Backup Exec retrieve

Created: 04 Sep 2012 • Updated: 05 Sep 2012 | 4 comments
Elements_Media's picture
This issue has been solved. See solution.

Hi @ all

I installed Backup Exec Continuous Protection Server 2010 and Backup Exec Retrieve. When I login as DOmain Admin to the retrieve console I can view all data/snapshots which are taken by CPS. But if I login as normal domain user I can't see anything even if I should have permissions to some folders protected by CPS.

1. Comment from the Backup Exec retrieve and CPS documentation:
"Backup Exec Retrieve provides a Web-based method for end users to search,
browse, preview, and retrieve archived files and email. The files and email must
be in shared folders to which the end users have permission."

--> Do I need to give the users permission to the CPS backup destinations as well? And if yess, which ones?

2. Comment from the Backup Exec retrieve and CPS documentation:
"End users log on with their domain credentials. The system restricts their access
so that they can only retrieve the files to which they originally had access. For
example, if a file server is protected, users likely only have access to the files that
are located inside shared folders.

--> In the documentation nowhere is described that I have to change the backup destination permissions. The 2nd coment mentioned above is telling me that the system should managing these permissions like there were set on the originally souce server...

Thanks for your help!!

Comments 4 CommentsJump to latest comment

pkh's picture

I hope that you are aware that CPS is EOL.  BE 2012 does not have CPS anymore and there is no replacement.

Elements_Media's picture

Hi pkh

I'm aware of that. Unfortunately I'm aware of that... But you can still use it as standalone product.

VJware's picture

Have a look at this KB -

This lists the permissions required for an user to access their data using BE Retrieve..

Elements_Media's picture

Super! Thanks. I haven't found this article before...