Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Using Altiris to image a replaced HDD

Created: 06 Nov 2012 | 12 comments

Good day everyone. If I have to replace a hard drive in a computer in my company how do I get Altiris to remote image it? I'm a little confused on the process for that. I appreciate your help! Thank you.

Comments 12 CommentsJump to latest comment

andykn101's picture

Is there a Job in your console containing a "Deploy Image" Task? If so, you can drag and drop it onto the computer record in the Manage > Jobs and Tasks screen.

But you'll have to have had Deployment Solution set up in your environemnt for that site and to be using PXE for preboot and to have the NIC as first in the boot order in the PC's BIOS.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

JoeKocenko's picture

My environment has everything you described in the second paragraph and I have jobs and tasks built for deploying an image. But how will I (or Altiris) know what the computer record is if it is a blank empty hard drive?

andykn101's picture

It should recognise the MAC address, I believe. So if you drop the job onto the record of the old PC and get someone to boot it up it might work.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

bhawver's picture

How do you image a new computer when it comes in?  You would use the same process (either boot via PXE or boot disk).  This would get you to the point where Altiris would see the machine and issue the waiting job that you would assign to it.

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

JoeKocenko's picture

We use Predefined Computers to image new computers we get in. All the info needed is scanned from the box into a spreadsheet. I'm not sure I would have or could get everything needed to use this method.

bhawver's picture

I understand that you use Predefined computers to image, however, the new computer still has to have a way of booting to the Automation operating system (either via PXE (Network boot) or boot disk) to get to the point of being able to image a computer (new or otherwise).

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

JoeKocenko's picture

We use PXE. Once I get it to boot to PXE I use a job that contains 1. Reboot to PXE. 2. Deploy Image. 3 Reboot to Production.

 

The PXE reboot works fine. But #2 does not start or even fails. I know what the machine name was before so I am running the job against it.

bhawver's picture

When it fails, are you getting error messages of any sort?

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

JoeKocenko's picture

No sir. Not in the console or in the log files of the NS.

bhawver's picture

Without an error message it will be difficult to troubleshoot.  You may want to give Symantec a call to see if they can help by enabling some sort of logging or something.  I will escalate this thread to support, but I do not know how quickly or often they check this.

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

BugTastic's picture

This is flaw. If you get a new hard disk in a machine that is already manged then it wont do initial deployment.
2 options i had. 1. If you stil know the hostname of the machine the drop a reboot to pxe. 2. Delete the machine account in altiris and wait till all the filters have updated. No ideal solution for this scenario. I believe it is fixed. v7.5

Joe.

BugTastic's picture

Sorry for the bad spelling. Typing on a phone. :-)