ServiceDesk

Hi everybody,

I have a really big problem. I need to create about 200 recurring tickets in differents schedules (per month). I'm trying to use the web service Incident Management  for doing this, but I have two problems.

1. I'm trying to use the "Web Service Caller" Component and I put this address: Http://localhost/SD.IncidentManagement/IncidentManagement.asmx , but it only let me select CreateIncidentSimple model, and no CreateIncidentAdvanced.
2. I was trying to make the call to this Web Service from a Job/Task in the Notification Server. I'm able to make the call, but I don't know what are the obligatory fields I need to fill.

Can you help me in any of this ways? Do you know another way for making a recurring ticket in a scheduled way?

Thanks.

Luis.

Just a guess, I would open the Incident Management project and click Models under Project properties. Make sure the model you want exposed as a service has Invocation Target checked. Then republish Incident Management and check if it appears (NOTE: I have no idea what other side effects this can cause)

As far as creating a ticket "spammer", you can programmatically do it in Visual Studio, or use test tools like Chromium. You might have more success with the SMP if the above works, however.

Hi reecardo. Thanks for your reply.

It's checked by default in Incident Management. The same thing happens in SD.Data Service. It has a lot of model, most of them are checked in "Invocation Target", but only a little are published as a Web service when you try to call it with "Web Service Caller".

Luis.

You might see if you can find anything helpful from this forum article:
https://www-secure.symantec.com/connect/articles/create-servicedesk-incident-symantec-management-platform-aka-notification-server-7

thanks CNWilliams, but I'm not being able to use the webservice. In that example, they only use Simple Incident Webservice, but I need to use the advanced one, because I need to add a lot of other information to the ticket. 

I tryed to do it by myself but I got a lot of error saving it, about format (date and boolean variables).

Luis.