Using CreateIncidentAdvanced Web Service
I have a really big problem. I need to create about 200 recurring tickets in differents schedules (per month). I'm trying to use the web service Incident Management for doing this, but I have two problems.
- I'm trying to use the "Web Service Caller" Component and I put this address: Http://localhost/SD.IncidentManagement/IncidentMan..., but it only let me select CreateIncidentSimple model, and no CreateIncidentAdvanced.
- I was trying to make the call to this Web Service from a Job/Task in the Notification Server. I'm able to make the call, but I don't know what are the obligatory fields I need to fill.
Can you help me in any of this ways? Do you know another way for making a recurring ticket in a scheduled way?