Video Screencast Help

Using Disk Storage on a different server

Created: 10 Aug 2012 • Updated: 16 Aug 2012 | 18 comments

I'm trialling BE 2012 for Bare Metal restore, dedupe and other functionality.

I created a Full Backup of a server and used SDR to restore it to different hardware, which went quite smoothly.

Now I'd like to restore additional data from the backupset (SQL DBs) on the new server using BE 2012.

BE 2012 says the Disk Storage is "Offline", I click to make it Online, it goes Online and then when I try a function it goes Offline.

The Disk Storage is an External USB HDD and the path, drive letter is the same as the original server.

What am I doing wrong?

Comments 18 CommentsJump to latest comment

Backup_Exec's picture

Hi

If the disk storage is offline ?
Have you tried deleting the disk storage and readding it back.

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

pkh's picture

Have you tried deleting the disk storage and readding it back.

... and loose the backup sets that he has in the storage????

Backup_Exec's picture

Hi

Good question PKH, Have you tried deleting the disk storage and readding it back.

... and loose the backup sets that he has in the storage????

No when you delete the disk storage ,backup set are not deleted ,it only removes the reference of disk storage from database.so data is still present on physical location,but deleting backup set ,will delete the data on physical location too refer admin guide for more reference.

So please try deleting the disk storage from backupexec console and add it back. As editing the configuration file,means deleting it . for disk storage in physical location is not recommended.

http://www.symantec.com/docs/HOWTO74448

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

L.Fereday's picture

Well now....that was easy!

 

I deleted the Storage Device from BE and a new "Unconfigured Storage Device" appeared which I can access.

Next problem is the Restore job is showing Ready, No idle devices are available...

 

Time to RTFM!

 

Thanks for the help!

CraigV's picture

Hi,

 

Instead of creating a small job to test restores, get hold of B2Dtest.exe and run that first against the drive. This is going to let you know immediately whether or not the physical drive is capable of being used as a B2D target.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

L.Fereday's picture

I ran b2dtest.exe and all tests Passed:

 

8/13/12 09:37:28 The appliance has completed all tests successfully and should
8/13/12 09:37:28 be compatible with Backup Exec B2D technology.  If you are

Backup_Exec's picture

Hi

Before you can configure restore please ensure you have ran inventory and also ensure by doing a small file backup to disk storage as this would be useful. In checking backup exec can communicate to disk storage fine
Also what are you restoring?
Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

L.Fereday's picture

I tried Inventory & Catalog and got this failure result:

Inventory Device 00014 -- The job failed with the following error: Physical Volume Library Drive or Robot paused, offline, or disabled.
 

The State is showing "Online"

L.Fereday's picture

So it looks like I'm back where I started - storage is going Offline whenever I try to perform an operation on it.

 

To re-cap, so far:

1) Installed BE 2012
2) Performed a Full Backup
3) Created SRD boot disc
4) Booted differet hardware using SRD
5) Performed Full Restore
6) Machine booted OK
7) Repaired installation of BE 2012 (because I thought it wasn't working)
8) Attached the USB drive holding BE Disk Storage
9) BE shows Offline for Disk Storage
10) Posted here :)
11) Deleted Disk Storage from BE
12) New Disk Storage automatically appeared "Unconfigured Disk Storage"
13) Tried Inventory & Catalog "No idle devices"
14) Deleted Disk Storage
15) Configure Disk Storage now shows "Disk Storage 001"
16) Inventory & Catalog results in "Failed, offline storage"

So back to my original question...what am I doing wrong?!

The point of wanting to access the Backup Set is to restore SQL databases that were backed up but not restored during the SRD restore process.

Thanks!

pkh's picture

It could be that the BEDB is damaged.  Do the following

1) Delete the storage on the disk

2) Go to the BE installation directory and use BEUtility to repair the BEDB

3) re-boot the server.

4) configure storage on your disk.

5) inventory and catalog the newly configured storage.

L.Fereday's picture

If I do Step 1 won't I delete the Backup Set which means I won't be able to restore the data that was backed up?

L.Fereday's picture

Hi pkh,

Followed the steps.  When the server rebooted not all BackupExec services were running and could not be started!

Specifically:
BE Agent Browser
BE Device & Media Service
BE Job Engine
BE Management Service
BE Server

Not a great first run experience with BE 2012!

Can we close this thread?  It's not resolved and I'm not spending any more time on it.

Thanks to all who have contributed.

CraigV's picture

...I marked your post.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

CraigV's picture

...fair enough. PM an admin (Swathi is 1) who can close the thread off but not mark a solution. That way nobody else can contribute to it.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Backup_Exec's picture

Hi

 

If I do Step 1 won't I delete the Backup Set which means I won't be able to restore the data that was backed up?

If you delete the disk storage it only remove the refernce of disk storage from database & doesn't delete the backup set as you are deleting it from backup exec & not from physical location

 

Thanks

 

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.