Using the Enter key to trigger the "Check For User" path
When using the Advanced Incident form, after entering a user's e-mail address in the Select User input box you need to click on the button next to it. This triggers the "Check for User" path that verifies you have entered a userid ServiceDesk recognises and populates the Primary Contact details for the incident. The button I am referring to is the little user icon with a check box in its bottom right corner.
Having to move a hand off the keyboard and grab the mouse is quite slow. It would be faster to simply hit the Enter key and have it trigger the same Check for User path. While workflow was performing a lookup and reloading the form the support person could then reach for the mouse to prepare to add other incident content.
Can anyone please advise on how I can set this up? I know this might sound trivial but it would really help with the flow of using this form.