Using port redirection for the Altiris HelpDesk

debbie.egan@vesuvius.com's picture

Our network uses port based routing. I want to split off the Altiris HelpDesk traffic onto a different port eg; port 8086 instead of port 80, in order to route it over a different network path.

I have created a new web site in IIS, by cloning the existing Altiris default web site. This new website has been configured to use port 8086.

In the default web site I then modified the AexHD folder properties by selecting "a redirection to a URL" and entering http://altiris-server-name:8086

Finally, I found an Altiris  Knowledge base article: 23186, and edited the registry on the notification server  as follows:

1.   Open the registry key HKLM\Software\Altiris\eXpress\Helpdesk Package.

2. Create or edit the following strings with these values:
     AeXHDWebService = http://localhost:<Port#>/AeXHD/webservice.asmx 

     example http://localhost:8086/AeXHD/webservice.asmx

     Authority = "<ServerName>:<Port#>"
     example "Helpdesk:8086"

Can anyone tell me if they have perfromed a similar setup - or have any advise or recommendations as to whether this should work or not?

Eisenkarl's picture

This configuration works in my test environemt

Hi Debbie,

i've implemented your configuration in my environment. It seems that all consoles (worker and winuser) are working very well.
You setup is a good and easy way to split the helpdesk traffic onto a different port.

Regards

Eisenkarl