Endpoint Protection

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  • 1.  v12 application and device control causes reboots

    Posted Aug 23, 2011 12:03 PM

    I upgraded about 14 Windows 7 32bit machines from v11 (full protection) to v12 (full protection). 12 upgraded fine, but 2 started displaying "You are about to be logged off. Windows has encountered a critical problem and will restart automatically in one minute" The computer will restart whether logged in or not.

    I am able to boot to safe mode and remove SEP. I completely uninstalled SEP and reinstalled parts one by one and I have managed to track down the it is the application and device control that causes the problem.

    No nothing that stands out in logs. This in the System log

    9:24:20am Kernel-Power -- The system has rebooted without cleanly shutting down first

    No errors or warnings before or after

    Nothing obvious in other logs

    I reinstalled v11 on one of the machines and everything is working, but I cannot get v12 App and Device control to work on either one



  • 2.  RE: v12 application and device control causes reboots
    Best Answer

    Trusted Advisor
    Posted Aug 23, 2011 12:37 PM

     

    Hello,

    Here are Articles which speaks on the same issue.

    Please check this Articles. 

    Symantec Endpoint Protection 12.1: Tamper Protection causes continuous reboot after cloning or sysprep

     
    Symantec Endpoint Protection 12.1 triggers Tamper Protection on Citrix server
     

    http://www.symantec.com/docs/TECH163672

    Tamper Protection is triggered on Citrix servers running Symantec Endpoint Protection 12.1

    http://www.symantec.com/docs/TECH162566

     

    Hope this may help you!!!