Endpoint Protection

I log into SEPM, and get the following error.

Once logged in, I cannot see Reports, Monitor, or Home, but can see everything else.

I tried the server configuration wizard, no luck.

I tried the update.bat, no luck.

I checked the scm-server-0.log and found this:

java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.reflect.GeneratedConstructorAccessor112.newInstance(Unknown Source)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:526)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1676)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1674)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.net.www.protocol.http.HttpURLConnection.getChainedException(HttpURLConnection.java:1672)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1245)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:447)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:384)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:659)
    at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:130)
    at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:51)
    at com.sygate.scm.server.task.notification.ActionPerformer.takeActions(ActionPerformer.java:211)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:5028)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4954)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4933)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.clientList(SecurityAlertNotifyTask.java:5556)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processNotifications(SecurityAlertNotifyTask.java:1242)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:571)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1627)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:435)
    ... 14 more
2015-07-28 15:40:37.972 THREAD 30 SEVERE:  in: com.sygate.scm.server.task.SecurityAlertNotifyTask
com.sygate.scm.server.task.notification.NotificationSystemException: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:53)
    at com.sygate.scm.server.task.notification.ActionPerformer.takeActions(ActionPerformer.java:211)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:5028)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4954)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4933)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.clientList(SecurityAlertNotifyTask.java:5556)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processNotifications(SecurityAlertNotifyTask.java:1242)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:571)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.reflect.GeneratedConstructorAccessor112.newInstance(Unknown Source)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:526)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1676)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1674)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.net.www.protocol.http.HttpURLConnection.getChainedException(HttpURLConnection.java:1672)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1245)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:447)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:384)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:659)
    at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:130)
    at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:51)
    ... 10 more
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1627)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:435)
    ... 14 more
2015-07-28 15:40:37.998 THREAD 30 FINE: select ls.SERIAL_NUM, ls.expire_date as EXPIRE_DATE,lc.RENEWAL_URL,  datediff (day,getdate(),DATEADD(second, ls.expire_date/1000, '19700101')) day, lc.CLIENT_PRODUCT_TYPE from license ls inner join license_chain lc on lc.id = ls.chainid  where  ((datediff (day,getdate(),DATEADD(second, ls.warn_date/1000, '19700101')) < 0 and  datediff (day,getdate(),DATEADD(second, ls.expire_date/1000, '19700101')) in(60,30,15,7)) or  datediff (day,getdate(),DATEADD(second, ls.warn_date/1000, '19700101')) = 0)  and ls.id in ( select top 1 id from license where chainid = ls.chainid order by end_date desc)  and ls.deleted = '0' and ls.type = 'I' order by day
2015-07-28 15:40:38.000 THREAD 30 FINE: LicenseExpiring(). License Expiring
2015-07-28 15:40:38.134 THREAD 30 SEVERE:  in: com.sygate.scm.server.task.notification.EmailHelper
java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.reflect.GeneratedConstructorAccessor112.newInstance(Unknown Source)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:526)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1676)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1674)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.net.www.protocol.http.HttpURLConnection.getChainedException(HttpURLConnection.java:1672)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1245)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:447)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:384)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:659)
    at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:130)
    at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:51)
    at com.sygate.scm.server.task.notification.ActionPerformer.takeActions(ActionPerformer.java:211)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:5028)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4954)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.prepareHTMLAndSendNotificationOfExpiring(SecurityAlertNotifyTask.java:6684)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.licenseExpiring(SecurityAlertNotifyTask.java:6544)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processNotifications(SecurityAlertNotifyTask.java:1318)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:571)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1627)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:435)
    ... 14 more
2015-07-28 15:40:38.142 THREAD 30 SEVERE:  in: com.sygate.scm.server.task.SecurityAlertNotifyTask
com.sygate.scm.server.task.notification.NotificationSystemException: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:53)
    at com.sygate.scm.server.task.notification.ActionPerformer.takeActions(ActionPerformer.java:211)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:5028)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4954)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.prepareHTMLAndSendNotificationOfExpiring(SecurityAlertNotifyTask.java:6684)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.licenseExpiring(SecurityAlertNotifyTask.java:6544)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processNotifications(SecurityAlertNotifyTask.java:1318)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:571)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.reflect.GeneratedConstructorAccessor112.newInstance(Unknown Source)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:526)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1676)
    at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1674)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.net.www.protocol.http.HttpURLConnection.getChainedException(HttpURLConnection.java:1672)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1245)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:447)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:384)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:659)
    at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:130)
    at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:51)
    ... 10 more
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: https://TFB-ISBK-01:8445/Reporting/reports/sr-login.php
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1627)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:435)
    ... 14 more

So it appears Java is having issues on ports.

I checked the following ports:

netstat -an |findstr 8445
  TCP    0.0.0.0:8445           0.0.0.0:0              LISTENING

netstat -an |findstr 8443
  TCP    0.0.0.0:8443           0.0.0.0:0              LISTENING
  TCP    10.10.16.110:8443      10.10.16.110:51101     ESTABLISHED
  TCP    10.10.16.110:51101     10.10.16.110:8443      ESTABLISHED
  TCP    [::]:8443              [::]:0                 LISTENING

Attachment(s)

scm-server-0.txt   225 KB 1 version

Can you post the scm-server-0.log file? It shoudl contain the error messages needed to troubleshoot.

log posted. I can see Tomcat is having an issue with ports, but after the server management wizard, update.bat, and looking at the tomcat config, where should I look next?

Please try this:

1) Run the Management Server Configuration wizard.

2) Choose NOT to use a recovery file.

3) In the "Server name" field replace the host name of the server with the IP address of the server.

4) Complete the wizard and login to the SEPM.

See same error thread

https://www-secure.symantec.com/connect/forums/unexpected-server-error-msg-after-upgrading-sep12ru6

Hi,

had this after update from RU4 to RU5.

Please make sure:

- Run Configuration Wizard with Service Account (needs Admin- and Loginpermissions)

- Grant LogonAsAService to Service-Account

- Grant SeAssignPrimaryTokenPrivilege to Service Account

Should be the solution, spent days/weeks to solve this issue.

Regards,

Tobias

So I walked through all proposed solutions, except for TobiasK's recommendation as I couldn't find an old 2003 toolkit with the NTrights.exe program to try the SeAssignPrimaryTokenPrivilege command and I'm not willing to spend another day doing development work for Symantec.

Bottom Line - This shouldn't be this hard. I manage 2 small sites with around 100 clients each, and am the only IT staff supporting all users. I don't have DAYS to try to fix applications that break after a simple version upgrade.

My solution, I blew away the install and will rebuild based on my other site server on the previous version. I didn't want to, but I can't afford to waste time on "beta" software.

Symantec - If there are this many threads all for the same error message, please either code your error codes more specifically, or ask for a Symhelp.exe export of the relivant information so the software can be patched for the fix. Looking at these posts as referances, they ALL have different solutions for the same error code.

SAME EXACT ERROR IN LOG FILES AS MINE.

https://www-secure.symantec.com/connect/forums/unexpected-server-error-sepm-server

REF OTHER THREADS:

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-manager-unexpected-server-error

https://www-secure.symantec.com/connect/forums/unexpected-server-error-msg-after-upgrading-sep12ru6

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-manager-unexpected-server-error

https://www-secure.symantec.com/connect/forums/unexpected-server-error-sepm-server

https://www-secure.symantec.com/connect/forums/error-login-sepm-console-unexpected-server-error

https://www-secure.symantec.com/connect/forums/sepm-console-unexpected-server-error

https://www-secure.symantec.com/connect/forums/severe-unexpected-server-error-symantec-endpoint-protection-11

https://www-secure.symantec.com/connect/forums/unexpected-server-error-trying-use-sepm

https://support.symantec.com/en_US/article.TECH200253.html

http://mcsv2.net/connect/zh-hans/forums/unexpected-server-error-11

See a trend????

Hi again,

you simply have to put the Serviceaccount to Usergroup (local or SecurityGroup - don't know your config). Thats all to activate SeAssignPrimaryTokenPrivilege

Regards,

Tobias