You'll want to post on the Norton forums as well:
http://community.norton.com/
This particular virus usually comes from visiting a website which has been hacked and is pushing malicious software to users by exploiting a vulnerability in their web browser. Make sure you are up to date on all your patches for your OS and any software that runs on your PC.
You can also run a scan with a second opinion scanner such as malwarebytes or hitman pro
Here are more tools to help in removing infections
https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection