Valkery.dll
Created: 09 Aug 2010 | 8 comments
All,
We are currently running EV 8 SP4 running on Windows 2003 SP2 with Exchange 2003 SP2. Out clients are running Windows XP SP2/3 and Office 2003 SP2/3.
We have a intermittent and very annoying issue, randomly for some users Outlook hangs on start-up and valkery.dll becomes disabled. Enabling the add-on and restarting Outlook resolves the issue but the users can get the same thing happen in the future. Over about a month this has happened to 50% of our users and normally we get this issue for 1 or 2 users most days.
Has anyone come across this before?
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Are these users coming out of Standy mode?
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Yes normally they are given the option to disable the add-on that failed last time Outlook started
Thanks
James
ok then. Have you seen this technote, might be worth a shot?
http://seer.entsupport.symantec.com/docs/313915.htm
http://support.veritas.com/docs/313915
Enterprise Vault (EV) Outlook Client Add-in crashes when user comes out of Standby Mode
Outlook experienced a serious error the last time the
add-in 'c:\program files\enterprise vault\evclient\valkyrie.dll'
was opened.
This issue can be commonly caused by a conflict with Antivirus Real-time Scan or other Add-ins inside Outlook.
Observation:
If the EV Client Add-in is disabled and then re-enabled, Client functionality will return however the problem will reoccur when taken out of Standby.
Workaround:
This can be fixed by performing the following:
Reset the Add-in by running ResetEVCLient.exe on workstation.
- c:\Program Files\Enterprise Vault\EVClient
Note: It is possible to manually re-register valkyrie.dll by running the command below form a DOS prompt.
regsvr32 "C:\Program Files\Enterprise Vault\EVClient\valkyrie.dll"
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
To be fair I think more investigation might be needed on this one. I loathe the idea of "just" running RESETEVCLIENT, and "fixing it", for it to then go wrong again in about X days time. So try to work out a pattern.. and discuss once you have that.
Thanks I'll give the RESETEVCLIENT a shot and see if that helps.
The main issue we have is that there is no pattern it is completely random, we sometime get it happen to a user a couple of times in a week then nothing for a few weeks. As i mentioned it isn't affecting all users as well
To resolve the issue we have to do the following step.
1. Reboot PC.
2. Login in with diffrenent account with administrator rights.
3.Rename the file below to .old
Windows XP:
File locations:
C:\Documents and Settings\usernamee\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat
4. For safety uninstall client and reinstall client.
That seems a bit of an extreme approach, you're basically blowing away most of the users profile?
That is just the usrclass.dat hold no settings and you do not lose any data. We mainly saw the issue when user where upgrded from Office 97 to Office 2003. I worked wtih Symantec (old days Veritas) and that is what worked. In fact if you have any issue that the ResetEVClient.exe does not resolve renaming the usrclass.dat fixes it.
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