Vault Cache causes Outlook 2007 to crash and restart repeatedly

YellowFever's picture
YellowFever
November 17th, 2009

Hi All,

Not sure if anyone has experienced this problem, however I have a client who is currently on EV 8 SP1, with EV 8 Sp1 outlook add-in. The user experiencing the problem uses Windows 7 with Outlook 2007 and a whole lot of other add-ins (Typical Developer). Anyways when VC begins to synchronize the initial goes well, however as soon as it starts to download from the cache location, outlook crashes and restarts. Client trace in full mode not showing any unusual errors that I can see, and nothing in the user app logs, except for event id 1000. Thus far, I have disabled all non relevant add-ins, repaired office 2007, reset evclient, cleared vault cache and rebuilt as well as deleted the vault cache folder from the user's windows profile and rebuilt to no avail. As soon as the VC starts to download outlook bombs out.

Any assistance would be greatly appreciate.

Thanks
YellowFever

This is what the event id in the users app log looks like.

Log Name:      Application
Source:        Application Error
Date:          17/11/2009 12:49:14 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LUCIFER.growthpoint.local
Description:
Faulting application name: OUTLOOK.EXE, version: 12.0.6514.5000, time stamp: 0x4a89dc70
Faulting module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp: 0x4a2752ff
Exception code: 0xc000000d
Fault offset: 0x00008aa0
Faulting process id: 0xfe7c
Faulting application start time: 0x01ca6772e2867653
Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
Report Id: d843689c-d366-11de-ae5b-00037ac6c16c
Filed under: , , ,
0 votes
BravoZulu's picture
BravoZulu
17 weeks 3 days ago

Hi YellowFever, I've not got

Hi YellowFever,

I've not got round to installing Windows 7 yet so can't really advise, but maybe this has a bearing on the issue?  The only thing I can suggest is to do a search for the .MDC file (which is part of VC) and see if there is a permissions issue?  Another thing to check is the Desktop Policy settings for Vault Cache;

Auto download pause - (increase to 120 seconds)
Download delay - (60 seconds)

Probably won't help YF but that's all I got :(

Thanks,
BZ

"Life is chaotic. Success means coping with it. Complaining too much about it is the path to failure." Ross Anderson

0 votes
Rob Wilcox's picture
Rob Wilcox
17 weeks 2 days ago

Try .................... Two

Try ....................

Two things that I'd tried.

a) Remove all the other add-ins.
b) Upgrade to the 8 SP 3 client.

I've been using Outlook 2007 SP 2 with Windows 7 x86 for MONTHS with vault cache, and have not had any issues.  (even though it's not officially certified, yet)

Hope that helps,

Thanks
Rob Wilcox
EV Engineering Support

0 votes
YellowFever's picture
YellowFever
17 weeks 1 day ago

Hi Guys, Thanks for you

Hi Guys,

Thanks for you thoughts around this. Have tried to disble the remaining add ins to no avail. I will try upgrading to 8 SP3 and see what happens. If that fails maybe I will have to log a support call for this. Weird thing is that only users are affected here. one running Windows 7 and one running Windows XP.

Thanks again for all your efforts, much appreciated.

Regards
YF

0 votes