Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrade.
Please accept our apologies in advance for any inconvenience this might cause.

Vault Cache: Limit for additional vaults?

Created: 30 Mar 2012 • Updated: 26 Apr 2012 | 4 comments
Natalia B.'s picture
This issue has been solved. See solution.

Hi all,

we have a problem with vault cache sync, if the user has access to more than 100 vaults.

For example, there is more than 100 ressource mailboxes /archives and one user has access to all these vaults. The vault cache sync failed in this issue. Here is a part of client trace with error:

HDR:SCHED: Error adding MDC to scheduler: : 0x8007000E
ConfigureMsgService returned: 0x8007000E
HDR:SYNC: Error (COM) synchronizing: 0x8007000E
HDR:SYNC: Failed

Does exist a limit for available vaults?

Thanks,

Natalia

Comments 4 CommentsJump to latest comment

ZeRoC00L's picture

I know you can configure a maximum size for the Vault Cache, if you have more than 100 mailboxes/archives I can imagine the Cache will be pretty big. How big is it currently ?

If this response answers your concern, please mark it as a "solution"

TonySterling's picture

Are you actually trying to sync all those?  What is Synchronize archive types set to in your Desktop policy?  You could just set it to the Default mailbox.

 

Synchronize archive types (Exchange Vault Cache setting)

Description

Controls what is synchronized by Vault Cache.

Supported values

  • Default mailbox. Synchronize the primary mailbox only.

  • All mailbox archives. Synchronize the primary mailbox archive, and any delegate mailbox archives to which the user has access.

  • All mailbox and shared archives. Synchronize the primary mailbox archive, and any delegate or shared mailbox archives to which the user has access.

Legacy name

OVSyncArchiveTypes

See Exchange desktop policy advanced settings

SOLUTION
Rob.Wilcox's picture

To be fair, I think the limit you might be nudging up against is the sheer number of 'pst' files that need to be opened for 100+ Virtual Vaults.

 

With EV in the picture, try to add 100+ regular PSTs to Outlook, and expand each of them.  I imagine that would suffer similar failures.

Natalia B.'s picture

The issue is sollved with the change the option "Synchronize archive types" in the Desktop Policy to "Default Mailbox". The vault cache sync works now.

Thanks to all.

PMCS.helpLine Software Gruppe
www.pmcs.de

Consulting and Support for Symantec Software