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Vault Cache Synchronization issue

Created: 12 Feb 2013 • Updated: 05 May 2013 | 4 comments
ElGringo's picture
This issue has been solved. See solution.
 

Hi all,

I have issue to synch Vault Cache.

It seems that the client is trying to synch from a "curious date" :

CONTENT:DWNL:WEB: Acquiring INITIAL slot with page 'GetSlotWithServer.aspx' for DBID '1' from '0000-00-00' to '0000-00-00'

 

We are runing EV 10.0.2 server and 10.0.3 add-in for outlook client.

 

Any idea ?

 

Comments 4 CommentsJump to latest comment

TonySterling's picture

Obvious question, does this user have anything in their archive?

Is it an isolated issue?

ElGringo's picture

Yes, their archives contains items.

The issue appear only for sofor some users.

I notice that the IdDateTime is 1970-01-01 for certain savesets. but the query listed in the following technote does not report anything ...

http://www.symantec.com/docs/TECH130794

Advisor's picture

Do you still have this issue? If yes, can you upload the client trace logs here