Vault Cache Synchronization issue

Created: 12 Feb 2013 | Updated: 05 May 2013 | 4 comments

ElGringo Partner Accredited

This issue has been solved. See solution.

Hi all,

I have issue to synch Vault Cache.

It seems that the client is trying to synch from a "curious date" :

CONTENT:DWNL:WEB: Acquiring INITIAL slot with page 'GetSlotWithServer.aspx' for DBID '1' from '0000-00-00' to '0000-00-00'

We are runing EV 10.0.2 server and 10.0.3 add-in for outlook client.

Any idea ?

Discussion Filed Under:

Comments 4 Comments • Jump to latest comment

TonySterling Trusted Advisor Partner

Obvious question, does this user have anything in their archive?

Is it an isolated issue?

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

ElGringo Partner Accredited

Yes, their archives contains items.

The issue appear only for sofor some users.

I notice that the IdDateTime is 1970-01-01 for certain savesets. but the query listed in the following technote does not report anything ...

Advisor Symantec Employee Accredited

Do you still have this issue? If yes, can you upload the client trace logs here

JesusWept3 Trusted Advisor Partner Accredited Certified

SOLUTION