Hello Community,

I have an issue with Enterprise Vault cache not synchronizing at a specific user. Using server side Enterprise Vault 9.

Actually, to describe the problem al ittle more, the user has one workstation and one laptop, both W7 x64. It works fine on the laptop and it used to work fine on the desktop but stopped some weeks ago on the desktop.

This machine does not synchronize anymore. The plugin shows the number of mails to synchronize, but the number does not decrease by a single mail....what we have tried:

- Vault Cache resets

- Different Vault plugin versions (now running newest 9.04)

- Deinstalling Office 2007, reinstalling office 2007

- Installing Office 2010

- Cleaning registry from all outlook profiles, office keys and Vault Keys, did also not help

- Copying the vault cache from the working laptop to the desktop and try to synchronize

And maybe we even did some other things, but nothing helped ;(

We are also working with Symantec Support on this, so far with no solution.

So my question to the community, did you experience something similar ? Thanks for any help

Andy