Video Screencast Help

Vault job hung at 76%

Created: 19 Jan 2013 | 4 comments

Hi all,

We have a vault job that got gung at 76%.

It gets stuck at the following stage:

Starting Eject of 47 media

Please assist.



Comments 4 CommentsJump to latest comment

Backup_Exec's picture


Here are some steps to troubleshoot and resolve this issue:

  1. Verify no vault sessions are running
  2. If none running proceed or wait for jobs to complete
  3. Empty the CAP if any tapes are present
  4. Rename or remove /usr/openv/netbackup/vault/sessions/vlteject.mstr.lock on the Master
  5. For ACS robots rename/remove any /usr/openv/volmgr/misc/EJECT_*.txt files on ALL media servers that use this robot
  6. Eject tapes for the session(s) by either re-running vault or using vltopmenu to attempt to eject them again


Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

milanda's picture


Check if the eject option in  eject tab in the vault profile is set to Immediate or Deferred...

If its deferred switch it to immediate.

Also check for detail.log in the master @ /usr/openv/netbackup/vault/sessions/<LTO Profile>/<hung job session id>/detail.log



RamNagalla's picture


what is the Elapsed time for this Vault job?

does your Vault jobs is eject to ACS tapes?

did you see any old lock files in /usr/openv/volmgr/misc/ on the Robot control host?

what is the Tape Drives status on Robot control host?

sazz.'s picture

Can you please post the complete information in the detailed status. What is the capcity of your MAP?The vault eject job stucks at 76% when the MAP(Media Access Port) is full. It seems it waiting for those tapes to be removed from MAP so other tapes can be ejected.

If that is not the case provide the detailed information and the SID log located at netbackup\vault\sessions