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Vaultcahe is synchronised but don't work in offline mode

Created: 10 Jun 2010 • Updated: 03 Nov 2010 | 6 comments
Jechar's picture

Hi,

I have EV 8 sp4 with vaultcache enabled, outlook 2003 and exchange 2003.
The synchonisation of the vault cache is right but when i try to use in offline mode the outlook, the recall don't work and i juste see the content of the placeholer !

I run on the outlook the debug modde of the evclient if you need more logs. I attach two print screen.

Have you got an idea ?

Best regards

JC
 

Comments 6 CommentsJump to latest comment

Maverik's picture

Hi,

Is this for all items? Can you post the client trace if possible?

Jechar's picture

Hi,

It's for all items !

I attach the trace

Thanks

JC

AttachmentSize
ev_client_log_20100609095110.ZIP 302.36 KB
JesusWept3's picture

this is a known issue
http://seer.entsupport.symantec.com/docs/354789.htm

"After installing the 8.0 SP4 Outlook Add-In's (HTTP or DCOM), users are no longer able to access their Vault Cached items due to the items not being retrieved from Vault Cache when shortcuts are opened. "

Rob.Wilcox's picture

It is indeed a known issue, and the fix does work...  recommend installing it.  (You don't have to rebuild anything)

Jechar's picture

Hi,

Yes i found it yesterday.... i try as soon as possble !

Many thanks

Best regards

JC