Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

VaultStore disk usage not reducing after deleting old files from File Server ?

Created: 05 Dec 2013 • Updated: 18 Aug 2014 | 11 comments
This issue has been solved. See solution.

Hi All,

I have deleted a couple of Terabytes directories from my File server which has got FSA agent installed, however when I look at the Vault Store partition drive usage in the EV 9 server, the disk space is not reduced ?

What should I do to make sure that the disk space is also released or reduced for all of the items that I have deleted in the file server.

Thanks.

Operating Systems:

Comments 11 CommentsJump to latest comment

Pradeep_Papnai's picture

If you have collection configured in EV partition, then disk size would not reduce immediately due to sparse collection.  

Please check following tech notes.

“Sparse Collections - How disk space is reclaimed when deleting items stored in a Collections CAB” http://www.symantec.com/docs/TECH61090

"How do Sparse Collections and the SparseCollectionPercentage setting work?" http://www.symantec.com/docs/TECH87400

John Santana's picture

Hi Pradeep, We do not set the Collection enabled in all of tha VaultStore partitions.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

GabeV's picture

John,

Deleting a folder from the file server doesn't delete the archived data UNLESS you have the Delete on Delete feature enabled in the FSA policy. Take a look at this technote:

About configuring the deletion of archived files on placeholder deletion
http://www.symantec.com/docs/HOWTO57324

If you didn't have this feature enabled, then you might need to recreate the placeholders in the file server using FSA Utility, enable Delete on Delete and delete the placeholders again. This time, the FSA Agent will send a request to the Enterprise Vault server to delete the archived file.

I hope this helps.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

John Santana's picture

Oh no, I have done the deletion of those millions of files already.

Gabe, I' using EV 9, the article that you sent to me is on EV 10.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

GabeV's picture

Here is the technote for Enterprise Vault 9.0.4:

http://www.symantec.com/docs/HOWTO49558

Also, you can try to delete the archived files from the search page, selecting the folders you already deleted from the file server and then selecting all the files. However, I would suggest you to delete these files in parts since you mentioned that you deleted million of files and the search page is not design to delete so many archived files at once (web server timeout, etc).

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

Pradeep_Papnai's picture

You can try to delete these items via archive explorer or search, still Item will remain in vault till dumpster period expired. 

SHI-CRO's picture

Also important to remember that if you've configured passthrough recall, delete on delete doesn't work.

John Santana's picture

"configured passthrough recall" --> where to find that option ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

GabeV's picture

This is from the Enterprise Vault help:

Delete archived file when placeholder is deleted. Select this option to make Enterprise Vault delete archived files when their corresponding placeholders are deleted. For this setting to take effect with Windows and NetApp file servers, Delete archived file must be selected on the Delete Placeholder tab in the properties of the file server.

Note:
For Windows file servers, the Delete archived file when placeholder is deleted setting is ignored if pass-through recall is enabled. For EMC Celerra file servers, do not use this setting if you configure Celerra pass-through, as the combination can lead to data loss.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

SOLUTION
VargheseR's picture

You can check the File Server properties for pass through recall. It will be under the targets in the Administration console.