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Verify DLP agent installation

Created: 14 May 2012 • Updated: 14 May 2012 | 2 comments
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How to verify the DLP Agent is installed and configured correctly to communicate with Endpoint server. Is there a way for desktop syst admin to verify this?

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pete_4u2002's picture

check the Article ID: 54753

If the Endpoint agent is not installed or services are not started then the results for netstat will return no results.

If your Endpoint server IP address is,  You can perform the following telnet test from a endpoint agent that is not checking in.

open a Command window:

telnet 8000

<If the port is open, this command should take you to a blank screen, if it is blocked you will receive a connection refused message>

Another good test you can perform from the Endpoint Agent is a netstat test which will show you what ports are connected/established or listening.
The endpoint server should be listening on port 8000 ( LISTENING),  The endpoint agent, if connected will show ESTABLISHED on port 8000

Example From Endpoint server:  

<Endpoint Server> C:\>netstat -aon | find "8000"
  TCP                               LISTENING       2192
  TCP      ESTABLISHED     2192
  TCP     ESTABLISHED     2192
  TCP     ESTABLISHED     2192

<The endpoint server example above shows that the server is listening on port 8000, and that 3 Endpoint Agents are ESTABLISHED (,54,55)>

You can perform the same test from the Endpoint Agent. Here are the type results you "should" see if the agent is connected.

<Endpoint Agent> C:\>netstat -aon | find "8000"
  TCP      ESTABLISHED     2016

pete_4u2002's picture

Also if the DLP endpoint installed will have service named "EDPA" & "WDP", you can verify in services.msc.