Veritas Backup Exec 9.1 v4691 jobs fail: a000fe1f - The device cannot be found. Also can't install any service packs
Recently, backup jobs have started failing with this error message:
Job name : Weekday Backups Job type : Backup Job status : Failed Job log : C:\Program Files\VERITAS\Backup Exec\NT\Data\BEX02240.xml Server name : SPOT Selection list name : Daily Backup
Device name : CERTANCE 1 Target name : CERTANCE 2 [0001..0005] Media set name : Weekday Backups
Error category : Resource Errors Error : a000fe1f - The device cannot be found.
As far as I know, nothing else has changed about our backups.
I tried to update to service pack 5, hoping that would fix the problem. I don't get any error messages when I do. But when I check "About-> Help" in Backup Exec, it still says I'm using version 9.1 rev 4691