Video Screencast Help

Versión de evaluación Backup Exec 12.0

Created: 25 Jan 2013 | 14 comments

Hola... Somos usuarios del programa Backup Exec versión 12 Rev 1364, y me he dado cuenta que ahora, después de muchos años, aparece como "versión de evaluación" dia 30 de 60... ??? No entiendo nada ha funcionado todos los años normalmente sin ningún problema...

Sabe alguien a que se debe??? 

Comments 14 CommentsJump to latest comment

CraigV's picture

Hi,

 

Re-enter your license keys that you have and check to see if this is resolved.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Oficina's picture

Cómo puedo entrar de nuevo las claves? No me deja opción...

Esta es la información que me aparece

 

Backup_Exec's picture

Hi

 

Please try the solution part given in link below to resolve the issue

http://www.symantec.com/docs/TECH32517

You can check this link too

http://www.symantec.com/docs/TECH138377

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

CraigV's picture

Sameer: Why are you posting links for errors...the OP does not have errors in his backups, but is querying why his software shows that it is in trial mode.

How are these links you have provided him going to help at all?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Backup_Exec's picture

Hi Craig,

 

Have provided the link as evaluation is expired is common issue here so suggested to try the solution in the link.

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

CraigV's picture

Check under Tools, you can run a wizard that will allow you to install the licenses again.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Oficina's picture

Hola a todos:

Ahora ya ha pasado la version de prueba...

He seguido las indicaciones del link para solucionar el problema, pero no tengo la opción de introducir de nuevo los números de licencia ni un listado con la licencia existente para borrar e imposrtar de nueco el archivo besernum.xml tal como dice...

 

He puesto reparar instalación y tampoco tengo la opción de introducir las claves...

 

 

1.jpg 2.jpg 3.jpg
CraigV's picture

During a repair there is no need to enter in license keys. If you don't have them, and don't have the serial key file, then you need to contact Symantec's licensing department with your customer # to get them.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Oficina's picture

He hablado con el departamento técnico y me han dado las claves de la licencia y un link para descargar el programa y reinstalarlo. Ahora tengo el siguiente problema...

1) Desde el panel de control de windows no puedo desinstalar el programa. (No se puede abrir el paquete de instalación)

2) No puedo iniciar el programa. Adjunto imagen 2

3) No puedo iniciar la instalación porque dice que debo actualizar SQL Server mínimo a versión 2000 y tengo instalada la versión 2005...

Alguien sabe algo al respecto???

Por favor, sería de gran ayuda ¡

 

1.jpg 2.jpg 3.jpg
CraigV's picture

...you can completely uninstal BE 12.0 using the link below. Once done, reinstall with the keys you were given:

http://www.symantec.com/business/support/index?pag...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Oficina's picture

Hola... Muchas gracias...

Ahora tengo otro problema durante la instalación. Adjunto el log de error de la instalación...

Muchas gracias por su respuesta

 

 

 

AttachmentSize
3-4-2013_091218.zip 53.03 KB
CraigV's picture

...on the Terminal Server error: continue with the installation, or run the session with admin rights. It will install.

...looks like you have a tape drive missing. Verify if so, otherwise continue with the installation.

...ignore the message regarding installing SAV...it's a cheap attempt to get you to install it, but is not required at all! Same with SEP!

...you're also running what appears to be unsupported versions of SQL which will make backing them up impossible. Only way around this is to upgrade your version of SQL or downgrade to a version of BE that supports SQL 2000...

Thanks!

 

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Oficina's picture

Thanks...

 

BE 12 siempre habia funcionado en este equipo con esta version de SQL... No lo entiendo.

Ahora he intentado instalar BE 11 y tambien tengo problemas, en este caso:

03-04-2013,19:37:18 : Installing .Net Framework 2.0.
03-04-2013,19:37:18 : .NET Framework was detected. Skipping install.
03-04-2013,19:37:18 : V-225-55: A release candidate version of .NET Framework was found on the server. Remove it using Add/Remove programs, then restart the BE install. ***To search for information about this error, click here
03-04-2013,19:37:18 : Failed to install third party products.
 

Veo que sera imposible volver a instalar el Backup Exec v 12 y todo por un error que todavia no me explico cómo ha pasado. Espero que no este generado por Symantec para que actualices y compres sus productos...

 

No entiendo porque ha salido lo de la copia de evaluación ¡¡¡

 

CraigV's picture

Check the TN below and then try the installation again:

http://www.symantec.com/business/support/index?pag...

Is there perhaps an antivirus on the server that might be blocking the installation?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...