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Very Disapointed

Created: 07 Oct 2013 • Updated: 11 May 2014 | 5 comments
This issue has been solved. See solution.

I have installed Backup Exec.Cloud on 3 computers so far I think the product needs lots of help, Mainly the rate at witch data is transferred. All 3 clients had good bandwidth (at least 5MBS up and 20 down) The uploads are taking way to long. This morning i installed a client and selected a folder with about 200 meg in it and 9 hours later it is 20% complete, The other 2 clients are just as slow. This product IS NOT ready for primetime.

Operating Systems:

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CraigV's picture

...have you tried to log a call with Symantec around this?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

IN4NI's picture

What good will it do to "log a call"? Will Symantec support even talk to me since i am in the demo period?

I have installed exec.cloud 3 times and with the same crappy results, If the product doesnt work properly 3 time in a row then there is a major problem

CraigV's picture

...using it in a trial instance won't get you any support.

I will hit the escalate flag on this, and hopefully someone from Symantec comes back to you on the forums.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Igor S's picture

Hello

Please give us a call at either of the numbers below so we can better assist you with this issue.

Just because you have a trial product it does not mean we will not support you.

Our contact details are below.

Igor S

24x7 Tech. Support:

US/Canada: +1 (866) 807 6047
EMEA: +44 (0) 870 850 3014
Australia: 1 (800) 088099
Hong Kong: 1 (800) 901220
Asia Pacific: +852 6902 1130

SOLUTION
CraigV's picture

...this is a first! Normally the message conveyed over the years was that if in a trial period, no support would be granted.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...