Very disappointed with Symantec
I have been a loyal partner with Symantec for some years now, and still to this day support them. I am invested in their products, I sell their products, and I promote Symantec. I have always felt the Symantec Connect forums are unparalelled. I also think Symantec's committment to partner education via the webcasts they do (or did, I haven't gotten any emails about tem in a fe wmonths now come to think of it) has been fantastic.
However, two things of late have had me wondering if I am over-valuing my relationship with Symantec. 1. The Backup Exec 2012 fiasco - I just learned last week that they don't even support Windows Server 2012 as a media server and that this won't happen until 2014. In fact up until just recently, prior to SP2 for BE 2012, WS2012 was not supported even via RAWS, so essentially you could not back up Server 2012 as a Symantec customer. Wow, that is a gallactic drop of the ball on that one. Also this situation means that Symantec has made it impossible for 100% of small business customres with only 1 server to buy a new server with OEM WS 2012 and put BE on it. I do wish Symantec well in the recovery of this issue though.
2. Just a minor thing in the grand scheme yet it's indicative of the company's need for a serious kick in the backside to wake up and get with it: I go to fileconnect.symantec.com from any computer running Internet Explorer 10, and I get a message that my browser is out of date. And I cannot proceed at that point. I had sometime this or last year complained about how antiquated the FileConnect design was, and it seems others may have too since some time recently it has been improved which is great, but this nonsense of not supporting visitors that are using the current version of IE is ridiculous and I think this has been this way for weeks now. Hire a web design consulting firm if you can't do it yourself.
Again, it's minor, but then again so is a tiny crack in the dam before the whole thing caves in. Stuff like this, this lack of attention to detail, gives me pause. It concerns me greatly that a company that sells a range of security products for example is so far behind the curve on many other aspects of things. I mean, and not to get into too great detail, but the fact that so many Symantec security products still rely on Java code, the world's most exploited code package, isn't giving me a good feeling. I plead ignorance on the specifics of how that can be exploited, I just know Java is a virtual open door for viruses and hackers and Symantec uses it for their management interface on SEP and perhaps other stuff too. It seems logical to think a backdoor can be exploited to bypass or modify functions of SEP as a result (again though, I don't know if that's the case, I'm just imagining it must be)
Anyway i suppose I'll go and use my XP machine with IE8 to download BE 2012 now, to install on the very server that had Server 2012 on it but I had to just rebuild to 2008 R2 after finding BE doesn't support 2012. Yes, a bit of bitterness there but not much.
I still support Symantec and am optimistic about seeing things improve, but you just went from an overall A to A+ over the past 5 years to now a B rating. Still room to improvve but still room to fall further.