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EMG Video Library

Created: 15 Mar 2012 • Updated: 08 Oct 2012
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The Endpoint Management documentation team has been creating overview, how to, and introduction videos for the Endpoint Management products. Below is a table with links to the videos we created, as well as links to videos created by other Symantec employees that we find helpful.

 

Title Description Product URL
Creating Layer Patches with Symantec Workspace Virtualization This is a how to video on creating layer patches. In this video, you will learn about layer patching and walk through how to create and apply a layer patch. Symantec Workspace Virtualization https://www-secure.symantec.com/connect/videos/creating-layer-patches-symantec-workspace-virtualization
Features of the Symantec Help Center This is an introduction video on the features of the Symantec Help Center (sometimes referred to as SymHELP). In this video, you will learn the benefits of the Symantec Help Center, how to access the Symantec Help Center, searching and filtering options, and explanations of icons. The Symantec Help Center is installed in all of the ITMS solutions. IT Management Suite https://www-secure.symantec.com/connect/videos/features-symantec-help-center
Upgrading to ITMS 7.1 SP2

This video shows an overview of how to upgrade from ITMS 7.1 or 7.1 SP1 to 7.1 SP2.

IT Management Suite https://www-secure.symantec.com/connect/videos/upgrading-itms-71-sp2
Configuring Patch Management Solution for Windows in an Environment with a Hierarchy This is an overview on configuring Patch Management Solution for Windows in an environment with a hierarchy. In this video, you will learn the prerequisites for configuring a successful environment with a hierarchy, replication of software update policies, and how to speed up the replication of critical updates. Patch Management Solution https://www-secure.symantec.com/connect/videos/configuring-patch-management-solution-windows-environment-hierarchy
Creating Advanced Reporting using IT Analytics This video shows you how to create advanced reports combining  metrics, trends, alerts, and actions together to set and improve business goals. IT Analytics/Monitor Solution www-secure.symantec.com/connect/videos/monitor-solution-71-advanced-reporting-using-it-analytics
How to create a custom Health Portal page

This video shows you how to create a customized Health Portal Page and Dashboard in your Home menu that display the performance of the servers on your environment.

Monitor Solution www-secure.symantec.com/connect/videos/monitor-solution-71-custom-health-portaldashboard-how
How to create  Customized Monitor Packs in Monitor solution 7 and 7.1 This video teaches you how to quickly create custom monitor metrics and monitor pack for your critical servers, ensuring that your servers are protected at all times. Monitor Solution www-secure.symantec.com/connect/videos/monitor-solution-7-custom-monitor-pack-sep-demo-video-custom-monitor-packs-made-easy
Event Console Demo Video in Monitor solution 7 and 7.1 This video shows how the Event Console manages alerts and events in a single view. Monitor Solution www-secure.symantec.com/connect/videos/monitor-solution-7-event-console-demo-video
Setting Up Change Management in ServiceDesk 7.1 SP2 This video demonstrates the setup of Change Management, including CABs, change templates, and automation rules. ServiceDesk www-secure.symantec.com/connect/videos/setting-change-management-servicedesk-71
ServiceDesk 7.1 SP2 Automation Rules and Email Templates This video shows the automation rules setup for Incident and Change Management and the setup of email templates for use by the rules. ServiceDesk www-secure.symantec.com/connect/videos/servicedesk-71-automation-rules-and-email-templates