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View EV domino data without EVDG or Notes? (Part 2)

Created: 29 Aug 2013 • Updated: 29 Aug 2013 | 2 comments
Jochen Köcher's picture
This issue has been solved. See solution.

https://www-secure.symantec.com/connect/forums/view-ev-domino-data-without-evdg-or-notes

This trace was unfortunately already closed and locked. Took just a few weeks :-S to have Lotus Notes installed. Opening a new thread for follow-up...

 How can I have the Notes Runtime initiated? Lotus Notes is indeed installed on the EV server.

1378 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:M CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset - error: Notes runtime was not initialized
1379 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset _com_error exception. hr=Catastrophic failure  (0x8000ffff)
1380 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1381 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H CBinaryDominoSaveset::GetProperty _com_error exception. hr=Catastrophic failure  (0x8000ffff)
1382 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CBinaryDominoSaveset::GetProperty} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1383 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H CDominoTraverserBase::GetMsgProperty _com_error exception. hr=Catastrophic failure  (0x8000ffff)
1384 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H CMessageExtractor::OnMessage _com_error exception. hr=Catastrophic failure  (0x8000ffff)
1385 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CMessageExtractor::OnMessage} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1386 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CDominoTraverserBase::ProcessMessage} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1387 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H CDominoTraverserBase::Traverse _com_error exception. hr=Catastrophic failure  (0x8000ffff)
1388 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CDominoTraverserBase::Traverse} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1389 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L CBinaryDominoSaveset::~CBinaryDominoSaveset - destruct
1390 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L {AutoDeleteNote::Delete} (Entry)
1391 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L {AutoDeleteNote::Delete} (Exit)
1392 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CMsgTraverserControl::Traverse} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1393 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CMessageExtractor::ExtractAttachment} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1394 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CMessageExtractor::ExtractMessage} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1395 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CMessageExtractor::ExtractMessageAsHTML} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1396 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H CSaveset2::ExtractMessageAsHTML _com_error exception. hr=Catastrophic failure  (0x8000ffff)
1397 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CSaveset2::ExtractMessageAsHTML} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1398 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L AuditInterface::SUCCESS_AUDIT (with MAPI Saveset interface)
1399 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L CEVAudit::WillPerformAudit Determine whether to audit or not.
1400 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L CEVAudit::WillPerformAudit Auditing is off, current status '1'
1401 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L AuditInterface::SUCCESS_AUDIT (with 6 parameters)
1402 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L CEVAudit::WillPerformAudit Determine whether to audit or not.
1403 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L CEVAudit::WillPerformAudit Auditing is off, current status '1'
1404 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:L CSavesetPersist::ResetStorage LB: 0xb30748 Stg(LB): 0x5f0d18 Stg(doc): 0 File: (null)
1405 11:41:52.126  [2996] (StorageOnlineOpns) <6600> EV:H {CStorageOnline::GetOnlineAttachment} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
1406 11:41:52.142  [14944] (w3wp) <15084> EV~W Event ID: 6287 Unable to fetch item from "evjrn01.publicanet.de". |Reason: Catastrophic failure  (0x8000ffff) |Saveset Id: 201005032882666~201005031026500000~Z~700472721439BA78B824856B16B71361 |Archive Name: Domino Journal Archiv |Reference: [GOAFS] |

Comments 2 CommentsJump to latest comment

Paul Honey's picture

Jochen

Is the Lotus Notes client 'configured' - i.e. have you opened the cleint and run through the configuration steps so it can be used as a 'normal' client with a user id?

If so, can you get a DTrace of AdminService from a service startup, as that is the first port of call for initialising a Notes API connection so it would be interesting to see if any other errors are reported in that

Regards

Paul

Paul Honey | Enterprise Vault Engineering | Customer Focus Team (CFT) | Symantec Corporation | www.symantec.com

SOLUTION
Jochen Köcher's picture

Hi Paul,

thanks for your immediate feedback! Yes, Lotus Notes was indeed configured. Lotus Notes does not know of a Domino server and no mail is configured, but it opens fine.

It was the restart of the services. Apparently, after the Notes client installation in July, the server and the EV services were not restarted. As an external consultant one can only preach to implement the regular OS hotfix installation process. It shows how stable EV is running though.

While starting EV, I saw the following:

116    16:15:29.900     [17100]    (AdminService)    <14780>    EV-M    {DomSession.Initialise} Initializing session...
117    16:15:29.900     [17100]    (AdminService)    <14780>    EV-L    {DomSession.GetLotusClientDirectories} Install path: [E:\Program Files (x86)\IBM\Lotus\Notes\]
118    16:15:29.900     [17100]    (AdminService)    <14780>    EV-L    {DomSession.GetLotusClientDirectories} MultiUser: [False]
119    16:15:29.900     [17100]    (AdminService)    <14780>    EV-L    {DomSession.GetLotusClientDirectories} Data path: [E:\Program Files (x86)\IBM\Lotus\Notes\Data\]
120    16:15:29.900     [17100]    (AdminService)    <14780>    EV-L    {DomSession.AcquireInitMutex} Creating mutex
121    16:15:29.900     [17100]    (AdminService)    <14780>    EV-L    {DomSession.AcquireInitMutex} Acquiring mutex
122    16:15:29.900     [17100]    (AdminService)    <14780>    EV-L    {DomSession.AcquireInitMutex} Acquired mutex
123    16:15:29.978     [17100]    (AdminService)    <14780>    EV-H    {DomSession.Initialise} 0
124    16:15:29.978     [17100]    (AdminService)    <14780>    EV-L    {DomSession.Initialise} Releasing mutex
125    16:15:29.978     [17100]    (AdminService)    <14780>    EV-L    {DomSession.Initialise} creating event [EV~NRH~MAINTHREAD~42cc]
126    16:15:29.978     [17100]    (AdminService)    <14780>    EV-M    {DomSession.Initialise} Initialized okay
127    16:15:29.978     [17100]    (AdminService)    <14780>    EV:M    CDominoManagement::InitializeMainSession - Successfully initialized Notes API
128    16:15:29.978     [17100]    (AdminService)    <14780>    EV:M    CServiceModule::Run - Calling Outlook version check
129    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    CServiceModule::Run - Completed Outlook version check.  running [Outlook 2007 Service Pack 3 with KB2475891 or greater detected.]
130    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    SetAuditRegistryPermissions():...
131    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    MoveLegacyEVRegistrySettings():... subkey [\Admin\Auditing]
132    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    MoveLegacyEVRegistrySettings(): Nothing to move
133    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    SetAuditRegistryPermissions():...
134    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    MoveLegacyEVRegistrySettings():... subkey [\External Filtering]
135    16:15:30.072     [17100]    (AdminService)    <14096>    EV:M    CheckMAPIVersion - starting mapi version check
136    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    MoveLegacyEVRegistrySettings(): Nothing to move
137    16:15:30.072     [17100]    (AdminService)    <14096>    EV:L    {CMAPIVersionHelper::IsOutlookInstalledAsDefault:#364} Checking registry for default mail client...
138    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    SetAuditRegistryPermissions():...
139    16:15:30.072     [17100]    (AdminService)    <14096>    EV:L    {CMAPIVersionHelper::IsOutlookInstalledAsDefault:#379} Default mail client registry key set to [Microsoft Outlook].
140    16:15:30.072     [17100]    (AdminService)    <14096>    EV:L    {CMAPIVersionHelper::IsOutlookInstalledAsDefault:#392} Default mail client is Outlook.
141    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    MoveLegacyEVRegistrySettings():... subkey [\Agents]
142    16:15:30.072     [17100]    (AdminService)    <14780>    EV:M    MoveLegacyEVRegistrySettings(): Nothing to move

Afterwards, searching a notes email an opening it via /enterprise/search.asp looks like this:

1552    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CBinaryDominoSaveset::GetProperty} (Entry)
1553    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset} (Entry)
1554    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CBinaryDominoSaveset::ReadUserHeaderStream} (Entry)
1555    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CSavesetOnIStg::OpenUserArchivableItem} (Entry)
1556    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CSavesetOnIStg::OpenUserArchivableItem} (Exit) Status: [Success]
1557    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:M    CBinaryDominoSaveset::ReadUserHeaderStream - opening stream [UserHeader]
1558    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {EVNoteStream::SetNoteHeader} (Entry)
1559    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:M    Note header:|UNID = [4adf00d9]-[92aa5022]-[c1257719]-[00501010]|SourceDB = [c1257705]-[00519802]|Class = [0x1]|Flags = [0x100]|ModTime = 04-05-2010, 14:34:30.490|AccTime = 04-05-2010, 14:34:30.460|FileTime = 04-05-2010, 14:34:30.460|NumFields = [47]|NumDbObj = [0]
1560    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {EVNoteStream::SetNoteHeader} (Exit) Status: [Success]
1561    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CBinaryDominoSaveset::ReadUserHeaderStream} (Exit) Status: [Success]
1562    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CBinaryDominoSaveset::ReadSharedAndUserFieldsStreams} (Entry)
1563    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CSavesetOnIStg::OpenUserArchivableItem} (Entry)
1564    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:L    {CSavesetOnIStg::OpenUserArchivableItem} (Exit) Status: [Success]
1565    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:M    CBinaryDominoSaveset::ReadSharedAndUserFieldsStreams - opening stream [UserFields]
1566    16:19:49.719     [16424]    (StorageOnlineOpns)    <14276>    EV:M    CSavesetOnIStg::GetSharedStream - stream [SharedFields]

I am very, very surprised about the following facts:

  • I do search and view a domino mail item, I chose "view whole item" in the search and after a moment, the notes mail opens as a Microsoft Outlook E-Mail (this is the default mail client).
  • In addition, I can actually add the items to a "basket" and restore my Domino search results into an Exchange mailbox.

This really looks very good and is more than I expected. Many thanks for your help! smiley

Warm regards,
Jochen.