Endpoint Protection

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  • 1.  View Quarantine hangs

    Posted Oct 01, 2009 08:21 AM
    HI all,

    One of client was infected with w32 sillyFDC a few days back symantec detected and quarantines the virus and there were other trojans and downloaders also that were quarantines.
    Now my computer is working very slow C drive has no space left.
    When I open Symantec Endpoint and click on view quarantine my computer hangs.
    I am not able to use this computer because of that.
    Please help how can I make this laptop working again.



  • 2.  RE: View Quarantine hangs
    Best Answer

    Posted Oct 01, 2009 08:25 AM

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine

     GO AHEAD and delete it the CONTENTS of this folder 

    https://www-secure.symantec.com/connect/forums/can-i-delete-files-quarantine-folder
    https://www-secure.symantec.com/connect/forums/quarantine-folder-containing-3gb-vbn-file 


  • 3.  RE: View Quarantine hangs

    Posted Oct 01, 2009 08:26 AM
    Go to

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\
    File ful control to Quarantine folder( Right click - properties)
    open the quarantine folder
    delete whatever is inside
    now go to start - run
    type smc -stop wait for few secs
    and type smc -stop
    now open sep and try to view the quarantine.


  • 4.  RE: View Quarantine hangs

    Posted Oct 01, 2009 08:40 AM
    I am deleting the files from quarantine folder but it is taking a long time.
    Will update you if this fixes my issue.
    thank you rafeeq and vikram for your help as this laptop belongs to my boss so i need to fix it urgently


  • 5.  RE: View Quarantine hangs

    Posted Oct 01, 2009 08:42 AM
    Dont worry Manish, it will work fine :)