Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

View Quarantine hangs

Updated: 21 May 2010 | 4 comments
manish-SecPol's picture
0 0 Votes
Login to vote
This issue has been solved. See solution.

HI all,

One of client was infected with w32 sillyFDC a few days back symantec detected and quarantines the virus and there were other trojans and downloaders also that were quarantines.
Now my computer is working very slow C drive has no space left.
When I open Symantec Endpoint and click on view quarantine my computer hangs.
I am not able to use this computer because of that.
Please help how can I make this laptop working again.

Comments

Vikram Kumar-SAV to SEP's picture
01
Oct
2009
1 Vote +1
Login to vote

C:\Documents and Settings\All

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine

 GO AHEAD and delete it the CONTENTS of this folder 

https://www-secure.symantec.com/connect/forums/can...
https://www-secure.symantec.com/connect/forums/qua...

Rafeeq's picture
01
Oct
2009
1 Vote +1
Login to vote

Hi

Go to

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\
File ful control to Quarantine folder( Right click - properties)
open the quarantine folder
delete whatever is inside
now go to start - run
type smc -stop wait for few secs
and type smc -stop
now open sep and try to view the quarantine.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

manish-SecPol's picture
01
Oct
2009
0 Votes 0
Login to vote

I am deleting the files from

I am deleting the files from quarantine folder but it is taking a long time.
Will update you if this fixes my issue.
thank you rafeeq and vikram for your help as this laptop belongs to my boss so i need to fix it urgently

Rafeeq's picture
01
Oct
2009
0 Votes 0
Login to vote

Hi

Dont worry Manish, it will work fine :)

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq