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VIP Access Desktop 2.1.1

Created: 01 Aug 2013 • Updated: 06 Jan 2014 | 6 comments
This issue has been solved. See solution.

Please may i have some guidance with the following error when trying to activate VIP Access. 

activation could not be completed. sign in again later to activate VIP Access. Error Code : 0x30

 

Only window 7 pro are causing this issue. all workststions on a domain, all Windows XP workstations do not have this issue.

 

Thanks in advance

 

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Russell01's picture
Any update on this error condition? I too have a workstation with Windows 7 Professional (x86) and VIP Access Desktop 2.1.1 installed that is receiving this error. The latest information I've gathered from the workstation comes from two files:
 
[%USERPROFILE%\AppData\Local\Symantec\VIPAccessClient\VIPAccessClient.txt]
 
PROV :ERROR:10/16/2013 09:52:18 VIPUIManager.exe[1996] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
 
[%USERPROFILE%\AppData\LocalLow\Symantec\VIPAccessClient\VIPAccessClient.txt]
 
PROV :ERROR:10/15/2013 09:47:22 VIPUIManager.exe[5276] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\VSLog.cpp][ 175] SPAcquireToken Error: 
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error : 
AppErr:19308, SysErr:0, Desc:

 

Edit: Added "(x86)" in description of Windows 7 Professional

Russell01's picture

Removal of "Intel Management Engine Components"—per vip_support@symantec.com—resolved the issue for me. No reinstall of VIP Access Desktop was necessary, either.

nup's picture

16/11/13 I'm also having this issue with Windows 7 Pro 64 bit -

'Activation could not be completed. Sign in again later to activate VIP Access. Error Code : 0x30'

Is there no response from Symantec on how to troubleshoot this issue yet?

Kimberley's picture

Hi,

I just wanted to follow up regarding this thread, as I had not escalated it to our product team, thinking that @Russell01's response had identified the issue. Apologies for the delay, I'd missed seeing @nup's question about Symantec response. I've forwarded this thread on to our product team.

Best,

Kimberley

~ community manager

Thanks for participating in the community!

Kimberley's picture

Hi, 

I've heard back from the product team on this issue and they've provided the following background information..

 

This error is due to an incompatibility with Intel Management Engine Components.  It is normally specific to Win 7, Service Pack 1.  Removing the component and rebooting the system is known to fix the problem.

 

0x30

·        Activation Error 0x30

o   Work-around:

- I confirmed that it was due to incompatibility with Intel Management Engine components 1.x and 8.x

- You can uninstall this software (at the customer’s own risk) and send a version number of this software and logs to Symantec Support.

-  Control Panel --> Uninstall  -->  Intel Management Engine components  -->  Reboot  -->  VIP Access activation works

 

Thanks for participating in the community!

SOLUTION