Endpoint Protection

Dear Sir,

I am symantec endpoint user. My network is virous infected. It is not proper work, so not cleaned virous in my network. Please resolve this problem

Regards,

Rakesh Suthar

Mob +918094123450 ,+919460785982

Did you submit the sample? See here:

How to collect and submit to Symantec Security Response suspicious files found by the SymHelp utility

http://www.symantec.com/docs/TECH203027

Run a threat analysis scan:

How to run the Threat Analysis Scan in Symantec Help (SymHelp)

http://www.symantec.com/docs/TECH215519

Is your system infected? Symantec tools to help clear an infection

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Symantec Endpoint Protection – Best Practices

http://www.symantec.com/page.jsp?id=stopping_malware

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

How may clinets are infected? are your clients mangaed by SEPM? whats the latest defs you scanned with, did u scan in safe mode? Did you submit  the virus? Did you scan with malwarebytes did it find something

Your SEPM server is updated?

Have you run the full scan on systems to clean the virus?

If you find any suspicious file which is not remove after the scan submit it to symantec for analysis.

https://submit.symantec.com/websubmit/bcs.cgi

Run the symhelp utility and submit the report to symantec.

Hi Rakesh suthar,

(If you require professional technical expertise with this outbreak, please contact Symantec's Technical Support.  This Connect forum is for peer-to-peer advice.)

This article provides a five step plan that will be effective.

Best Practices for Troubleshooting Viruses on a Network
http://www.symantec.com/docs/TECH122466