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Virtual Disks damaged after first mount

Created: 02 Jun 2013 | 6 comments

Hi,

I was still using an old version of PGP (9.something) and when I updated to the latest - now on Windows 8 - I could only open my virtual disks once, in the next time I opened one of them I got a folder full of files with strange names (see attached image).

I tried unmounting and mounting again a couple times and now whenever I try to browse the mounted disk it tells me that it needs to be formated.

Those disks were created in an OLDER version of PGP, all disks created in this new version doesn't seem to be affected by this bug. Now I have learned my lesson but I had over 200gb of super important data in those virtual disks that are now damaged.

How can I fix it?

Operating Systems:

Comments 6 CommentsJump to latest comment

Tom Mc's picture

Your problem may be due to using PGP on a non-supported operating system.  PGP (SED) does not yet have support for Windows 8.  If you provide an exact quote of the error message about needing to format, I'll try searching for something that may help you.

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immo's picture

Now it just says "Format before you can use it. Do you wish to format?". Translated from portuguese.

I find it quite frustrating to lose extremely important data due to incompatibility in the middle of June 2013, so long after Windows 8 has been released...

Tom Mc's picture

I'm sorry to say that I'm not finding anything on this error related to virtual disks.  If you are able to mount the virtual disk, which appears to be the case, I'd suggest running a Windows scan of the virtual disk, with the hope that there is something it can correct.

While this may have been caused by using a nonsupported operating system (the release notes that are presented when installing the software indicate what supporting systems, as well as much other important considerations should always be read), it might have been caused by something else.  Virtual disks with important data can be backed up by copying the pqd container file to another safe location.

The frustration of not yet having Windows 8 support is understood, and is being worked on. 

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immo's picture

Is there any repair tool for the pqd file? Any software I can use to try and repair files within it?

Tom Mc's picture

None that I am aware of, which is why I suggested using Windows tools.

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